JB
Jan B
1 reviews | Active since Mar 2017
16 Mar 2023, 16:19
Not getting what you pay for!
After receiving an offer from a competitor I checked my existing Vox contract. Was informed by Vox customer services that I am paying R699 per month for a 50 /50 Mbps package. However, when I measure from my side, and this indeed was confirmed by Vox, the actual speed, at best is 20/10Mbps. Although Vox undertook to inform Vumatel to correct the question remains - for what period have I been paying for something which I did not get?
Helpful (0)
Replies (4)0
Replies (4)JB
Jan B's updateReviewer Update
17 Mar 2023, 08:36Was requested to call *** regarding this matter. Called this morning - were told that I am 6th in line and then the music started. After listening to the ****py music for ten minutes, without any further updates, I dropped the call. What terrible service is this. Urge to change service provider growing stronger by the minute but wish to first resolve this issue with Vox.
JB
Jan B's update17 Mar 2023, 08:36
Reviewer Update
Was requested to call *** regarding this matter. Called this morning - were told that I am 6th in line and then the music started. After listening to the ****py music for ten minutes, without any further updates, I dropped the call. What terrible service is this. Urge to change service provider growing stronger by the minute but wish to first resolve this issue with Vox.
Vox Telecom's replyOfficial
17 Mar 2023, 14:47Good day,Jan B
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that your connectivity has been restored.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply17 Mar 2023, 14:47
Official
Good day,Jan B
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that your connectivity has been restored.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
JB
Jan B's updateReviewer Update
17 Mar 2023, 21:20 why What nonsense. Never requested connectivity to be restored - stop beating around the bush. Fact is I am signed up for a 50/50 Mbps fibre to home deal and pay accordingly. However, various tests reveal that, at best, what I am getting is a 20/10 Mbps service - currently advertised by Vox at R369 per month. The question is why am I paying R699 per month and for how long has this been going on? Most of the time the speed is well below 20/10Mbps - sometimes dropping below 5/5 Mbps. The results referred to is available for scrutiny = should it be required. It is so frustrating when informed that my query was successfully handled - end of the story. Guaranteed, I will not stop before my complain has been resolved.
JB
Jan B's update17 Mar 2023, 21:20
Reviewer Update
why What nonsense. Never requested connectivity to be restored - stop beating around the bush. Fact is I am signed up for a 50/50 Mbps fibre to home deal and pay accordingly. However, various tests reveal that, at best, what I am getting is a 20/10 Mbps service - currently advertised by Vox at R369 per month. The question is why am I paying R699 per month and for how long has this been going on? Most of the time the speed is well below 20/10Mbps - sometimes dropping below 5/5 Mbps. The results referred to is available for scrutiny = should it be required. It is so frustrating when informed that my query was successfully handled - end of the story. Guaranteed, I will not stop before my complain has been resolved.
Vox Telecom's replyOfficial
17 Mar 2023, 22:02Good day Jan B ,
we have re-escalated the matter .
Our team will be in contact with you soonest to assist.
Kind regards,
Vox
we have re-escalated the matter .
Our team will be in contact with you soonest to assist.
Kind regards,
Vox
Vox Telecom's reply17 Mar 2023, 22:02
Official
Good day Jan B ,
we have re-escalated the matter .
Our team will be in contact with you soonest to assist.
Kind regards,
Vox
we have re-escalated the matter .
Our team will be in contact with you soonest to assist.
Kind regards,
Vox