Not getting for what you pay...
So, I will keep on writing bad reviews about this company until they sort my issue. Not once have I skipped a payment and yet I'm still not on the service I get billed for. Ref Nr: VOX*** Really don't know what the reference numbers are for if they don't even do anything about them.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
03 May 2023, 13:53Good day, Bani S
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply03 May 2023, 13:53
Official
Good day, Bani S
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
's updateReviewer Update
03 May 2023, 14:21Standard reply to all the complaints. Will still carry on with my daily complaint.
's update03 May 2023, 14:21
Reviewer Update
Standard reply to all the complaints. Will still carry on with my daily complaint.
Vox Telecom's replyOfficial
04 May 2023, 08:22Good day , Bani S
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
.You are currently using 3RD Party router, hence the support team is unable to do remote testing, however The Link is testing stable and no errors from received from Vumatel side.
Unfortunately the request had to be closed as we were unable to reach you.
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
.You are currently using 3RD Party router, hence the support team is unable to do remote testing, however The Link is testing stable and no errors from received from Vumatel side.
Unfortunately the request had to be closed as we were unable to reach you.
Regards
Vox
Vox Telecom's reply04 May 2023, 08:22
Official
Good day , Bani S
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
.You are currently using 3RD Party router, hence the support team is unable to do remote testing, however The Link is testing stable and no errors from received from Vumatel side.
Unfortunately the request had to be closed as we were unable to reach you.
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
.You are currently using 3RD Party router, hence the support team is unable to do remote testing, however The Link is testing stable and no errors from received from Vumatel side.
Unfortunately the request had to be closed as we were unable to reach you.
Regards
Vox