HE
Helgard E
1 reviews | Active since Jan 2015
15 May 2023, 15:40
Not Fair
I paid yesterday morning the R47 rand that I was short. This morning service was suspended. However made immediate payment from my bank to them. Paid over R1100 on 2nd May. Lady keeps telling me that I can accept no service Until allocation. This is not fair. Plus I will be charged for service that is suspended as it is my own fault. This is not good. No escalation nothing. Just a plain NO you must accept.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
15 May 2023, 16:46Good day, Helgard E
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply15 May 2023, 16:46
Official
Good day, Helgard E
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
16 May 2023, 11:02Good day, Helgard E
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply16 May 2023, 11:02
Official
Good day, Helgard E
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox