PB
Paula B
1 reviews | Active since Dec 2011
10 Jan 2024, 08:45
Not customer centric
No response from Vox
I signed up with Vox in Dexember and they are never available assist. I just spent 14 minutes holding and my call was cut. I havd lost confidence in them.
I sent numerous messages with no response. I was promised that my query will be resolved by the 8tg of jan,. The most frustrating is that you never get hold of them and if you lucky the consultants will give you different explanatoon and turn around time.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
10 Jan 2024, 09:23Good day, Paula
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply10 Jan 2024, 09:23
Official
Good day, Paula
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
22 Jan 2024, 10:06 Good day, Paula
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router shipped for self install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router shipped for self install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply22 Jan 2024, 10:06
Official
Good day, Paula
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router shipped for self install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router shipped for self install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox