Not cancelling

I cancelled my subscription with you guys in December and asked for a refund. You guys gave me the refund and thank you! However I first had to complain on here before you guys took action. My cancellation were confirmed over the phone in December. I need WiFi for my house but now you guys did not take me down from TT connect so I can’t let my provider install WiFi. The same is happening now. I’m asking you to help me and you are not answering. This is in of the reasons we had to cancel. Why must the cancellation only happen in Feb if I telephonically cancelled and refunded everything? This is so unfair. I need it for my studies. Please take me off and send the cancellation form. I can’t be waiting because you guys never updated it on the system. It’s really annoying. It can’t help to feel spiteful