WB
WP B
1 reviews | Active since Mar 2017
26 Feb 2023, 11:47
Not able to solve problem.
Since the new upgraded plan my internet is down more and slower than 10meg.
Vox just informs me that they reported problem to frogfoot but still slow internet.
Really unhappy regarding this and will cancel my subscription with Vox as I am studing online and not even able to go on my student portal regarding this issue. Been more than 12 hours since reporting the issue and network keeps getting slower and slower
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
26 Feb 2023, 12:49Good day, WP B
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply26 Feb 2023, 12:49
Official
Good day, WP B
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
28 Feb 2023, 08:09Good day, WP B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the speed issues were resolved after the Network provider has Re Synced your link
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the speed issues were resolved after the Network provider has Re Synced your link
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply28 Feb 2023, 08:09
Official
Good day, WP B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the speed issues were resolved after the Network provider has Re Synced your link
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the speed issues were resolved after the Network provider has Re Synced your link
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,