WEG
Werner Erasmus-Le Grange
1 reviews | Active since Mar 2020
16 May 2024, 19:29
NOT a Leading Internet Service Provider
We are DISGUSTED and ****ED OFF at Vox Telecom for the levels of service we've been getting. We pay and are invoiced for a 150mbps line (up and down) and rarely get 35mbps up and 16mbps down. We've complained numerous times without any resolve. Technicians make excuses of hardware being defective. Advising that we may be charged for an on-site technician to see what the problem is. Quick to suspend services if by accident paying R3 less on the invoice, but oh so slow to resolve issues. We are paying needlessly for services we do not get. I've had enough of Vox and their lies. Enough.
Helpful (0)
Replies (3)0
Replies (3)Vox Telecom's replyOfficial
16 May 2024, 19:52Good evening Werner,
Thank you for your review.
We have sent the details of your review to the technical department, who will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
We have sent the details of your review to the technical department, who will make contact with you directly.
Kind regards,
Vox
Vox Telecom's reply16 May 2024, 19:52
Official
Good evening Werner,
Thank you for your review.
We have sent the details of your review to the technical department, who will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
We have sent the details of your review to the technical department, who will make contact with you directly.
Kind regards,
Vox
WEG
Werner Erasmus-Le Grange's updateReviewer Update
17 May 2024, 14:28YOU HAVE NOT RESOLVED OUR ISSUE AND YOUR SO CALLED ATTEMPTS FAILED DISMALLY. YOU ARE NOT A LEADING INTERNET SERVICE PROVIDER. YOUR CUSTOMERS ARE ILLINFORMED. QUICK TO SUSPEND AN ACCOUNT, SLOW TO RESOLVE ISSUES
WEG
Werner Erasmus-Le Grange's update17 May 2024, 14:28
Reviewer Update
YOU HAVE NOT RESOLVED OUR ISSUE AND YOUR SO CALLED ATTEMPTS FAILED DISMALLY. YOU ARE NOT A LEADING INTERNET SERVICE PROVIDER. YOUR CUSTOMERS ARE ILLINFORMED. QUICK TO SUSPEND AN ACCOUNT, SLOW TO RESOLVE ISSUES
Vox Telecom's replyOfficial
22 May 2024, 11:41Good day , Werner
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Onsite Support team completed the site visit.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Onsite Support team completed the site visit.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply22 May 2024, 11:41
Official
Good day , Werner
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Onsite Support team completed the site visit.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Onsite Support team completed the site visit.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
