MS
Mxolisi S
1 reviews | Active since Dec 2024
04 Sept 2026, 13:51
Nonsense
This auto provision / self installation thing doesn’t work . I have been trying to install this mikrotik router for 6 hours now
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
04 Sept 2026, 14:02Good day Mxolisi
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply04 Sept 2026, 14:02
Official
Good day Mxolisi
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
MS
Mxolisi S's updateReviewer Update
04 Sept 2026, 14:54Hi
I have reached out to your support to several times , I even called multiple times. I am being sent pillar to post . I ordered fibre on the 21st of August . It was only installed this morning , once it was installed I was sent and emailed that it’s active but I am still unable to connect to the internet nor “install the router “ , I am being told it will take 1-3 business days for a technician to arrive . That makes it 17 days in total , it can’t take 17 days to just connect fibre that’s really terrible.
I have reached out to your support to several times , I even called multiple times. I am being sent pillar to post . I ordered fibre on the 21st of August . It was only installed this morning , once it was installed I was sent and emailed that it’s active but I am still unable to connect to the internet nor “install the router “ , I am being told it will take 1-3 business days for a technician to arrive . That makes it 17 days in total , it can’t take 17 days to just connect fibre that’s really terrible.
MS
Mxolisi S's update04 Sept 2026, 14:54
Reviewer Update
Hi
I have reached out to your support to several times , I even called multiple times. I am being sent pillar to post . I ordered fibre on the 21st of August . It was only installed this morning , once it was installed I was sent and emailed that it’s active but I am still unable to connect to the internet nor “install the router “ , I am being told it will take 1-3 business days for a technician to arrive . That makes it 17 days in total , it can’t take 17 days to just connect fibre that’s really terrible.
I have reached out to your support to several times , I even called multiple times. I am being sent pillar to post . I ordered fibre on the 21st of August . It was only installed this morning , once it was installed I was sent and emailed that it’s active but I am still unable to connect to the internet nor “install the router “ , I am being told it will take 1-3 business days for a technician to arrive . That makes it 17 days in total , it can’t take 17 days to just connect fibre that’s really terrible.
Vox Telecom's replyOfficial
11 Sept 2026, 10:57Good day, Mxolisi
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply11 Sept 2026, 10:57
Official
Good day, Mxolisi
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox