Nonsense!

Absolutely terrible service from Vox, I am just disgusted to say the least. It started when I had to move out from my apartment in Jhb back to KZN. I notified a Vox agent that I would be leaving soon, well in advance. And I requested for someone to come and fetch their equipment. They advised one of their team members would come to collect, of which it did not happen. This was in December, so I had to leave Jhb but I did leave the equipment in an address that they would be able to collect the hardware from. Fast forward to February, they ask me for address for collection AGAIN, I send it to them as well as contact details. I completely move on thinking that had been sorted and I even forgot about it because I was under the impression that when they asked for the address in Feb again, they were trying to go and collect the hardware. I wake up one day in OCTOBER and R1999 has been deducted by VOX from my account. I am shocked, I call and try find out why they tell me their team failed to collect the hardware. So I ask them what necessary steps did they take that resulted in the failure, did they notify when they were outside? Did they call? Did they say they were coming to fetch the equipment? Nothing. And I sent the address in Feb already, how are you only collecting in OCTOBER?? Long story short, they gave an alternative for me to send the equipment to their offices of which I did and they would return my money into my account. Up until now I am running after them looking for my money, I am being transferred to one department after the other. I am basically being inconvenienced about something that could've been easily avoided in the beginning. Hate them!