Non-Service from Vox

On Saturday morning 11/12/2021 I reported that my Frogfoot Fibre Line to my house is down. I called them again yesterday only to be told that technicians are attending to the problem. Today, 2 days later my line is still down. When I phoned the call centre to get an update this morning AGAIN, the story changed they informed that they have only NOW escalated this call to Frogfoot and the “on-site” will take 1-3 days to resolve this matter. This is unacceptable, this is not the first time this has occurred, this has become a monthly occurrence since September. I run my own business and have been working from home since this pandemic started, this issue is now forcing me to go out to see customers in person, exposing myself and there for my family to potential infection and all the associated risks linked to that. Having some asshole manager telling me today that they “advise their customers to have alternative connectivity” is NOT an answer. So their logic is to expect their customers to pay an additional supplier R800+ pm to ensure service availability, this by the way is not in their contracts. NOT ACCEPTABLE. Every month I pay my subscription on time as they would simply cut you off otherwise and non-payment would be a breach of contract. So what about non-delivery of services? I will be looking for another provider and I have already instructed my legal advisor to find out if I can hold Vox responsible for loss of revenue. YOUR SERVICE IS PATHETIC