Non-service from VOX

My son, Francois van der Bergh signed up with Vox for a fibre line around or before the last week of August 2020 and to date we have still not received any wifi connection. We complained on social media and received a number that does not exist. We had contact with the project manager who was to get back to us and to date we have not heard further. We have been chasing up this company from the start and still have no update as to when we can expect to be connected. We have in desperation contacted another service provider who we have signed up with and they will connect us in two days and we have had amazing service from them. My daughter in law is busy writing exams and she work from home so this has been a great inconvenience to us all, as she had to go to frinds houses to utilise their wifi.