MS
Mark S

1 reviews | Active since Nov 2009

24 Mar 2017, 19:45

non - service - delivery

<p>VOX TELECOM are unable to comit to providing the speeds that they have contracted to. I have a FTTH (Fibre 20/10) line , however , between VOX and Frogfoot they cant get it right to give the required upload and download badwidth. Dozens of emails , calls , complaints to VOX have not helped.</p> <p> </p> <p>Beware of signing up with them , after sales delivery is pathetic and they will rob you of your bandwidth.</p> <p> </p>

0
Replies (2)
Vox Telecom
Vox Telecom's reply24 Mar 2017, 20:04
Official

Good evening Mark, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom

Vox Telecom
Vox Telecom's reply28 Mar 2017, 14:45
Official

Good day Mr Savage.

As per feedback received, an agent has been in contact with you providing feedback on your matter.

It has been confirmed between yourself and the agent to be updated regularly while we are still working on getting this matter resolved for you.

Please do not hesitate to contact us again should you have any other queries.

Kind Regards,

Vox Telecom