NON service

I have been with this service provider since Jan 2023, and let me tell you there is no service. They deduct money without an explanation, when you call for finance you hold on for more than 30+min and still do not get assistance. I asked for someone from finance to contact me and till this day no one has and you expect me to still pay for NON service?! Ridiculous...The pole supporting the underground fibre, outside my premises was ****** twice to have this replaced you have to wait 2-3 weeks for someone to assist you, no one communication you just have to log a call/ticket and wait, do we as the customers not have a say? This is not on seriously, Id rather cancel my plan altogether.