Non Human Communication Lacking

So January I paid my December account late as i was out of country during the December holidays. Normally, companies give you fair warning that they'd be terminating/cancelling your contract but in this instance, no notification was given and i was immediately charged with cancellation fees. Needless to say, the account was paid up to date at the end of that month and has been up to date ever since. However, the cancellation amount, for a service that was never cancelled, is still there and in the interim, I was then again charged for re connection fees for a service, yes, a service that was never cancelled. I have been trying to get a hold of a lady by the name of Marlene who emailed me but to no avail. I spoke to a lady by the name of Asheeka, who to her knowledge, told me that Marlene was going to clear that amount. Up until now, nobody has contacted me and No, Marlene has NOT responded to my mail i sent her.

Now I know in life, people sometimes go through dips but not everybody is going to shirk their responsibilities. In this instance, the account was brought up to date as soon as possible but unfortunately, i was not afforded the opportunity to get the service up to date. Added to this, there was a good couple of days without any service and because i was late with payment, i thought, the service was suspended, however, it turned out the whole neighborhood had no service.

The human element at Vox is pathetic as they lack customer service and trust me, I'd rather have this service terminated as i am NOT happy with this service. Vox get's 2 stars from me!