FS
Franco S
1 reviews | Active since Oct 2022
19 Oct 2022, 16:14
Non-existent support. No replies to queries. Very dissapointed.
Zero response to multiple support queries submitted via email for the longest time now.
Seriously wondering if there's anyone active and assigning support tickets at all. Quick to act on sale queries - forget about support queries.
Very disappointed.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
19 Oct 2022, 17:10Good day, Franco S
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply19 Oct 2022, 17:10
Official
Good day, Franco S
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
24 Oct 2022, 09:49Good day , Franco S
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity and speeds on the fibre link tested stable.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
|
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity and speeds on the fibre link tested stable.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
|
Vox Telecom's reply24 Oct 2022, 09:49
Official
Good day , Franco S
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity and speeds on the fibre link tested stable.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
|
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity and speeds on the fibre link tested stable.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
|
FS
Franco S's updateReviewer Update
24 Oct 2022, 12:34Thank you, the problem has been resolved
FS
Franco S's update24 Oct 2022, 12:34
Reviewer Update
Thank you, the problem has been resolved