DL
Desmond L

1 reviews | Active since Dec 2023

06 Dec 2023, 19:47

Non existent service from Vox Telecom

<div>Vox Telecom Vox Telecom: Q*** Contract Acceptance Request Kindly assist with our application. Our quotation was accepted on Tuesday 14 November. After liaising with a Sales Consultant on 17 November and 20 November technicians arrived on Wednesday 22 November and installed an ONT connected to a Nokia device. They advised that a Modem would be delivered within 24 to 48 hours. Our installation reference is B***. Liaising since 23 November with the Sales Consultant has borne no results. A communication on Thursday 30 November has not been responded to. An email was sent on 4 December to help@voxtelecom and a Help Desk consultant contacted us on 5 December. Again there is no follow up or progress with our application. Please attend within 48 hours, failing which we will be forced to cancel the above application due to non response. Kind&nbsp;</div>

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Replies (2)
Vox Telecom
Vox Telecom's reply06 Dec 2023, 20:14
Official
Good day Desmond LThank you for your post.Kindly note that the details of your complaint has been sent to Sales department for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
Vox Telecom
Vox Telecom's reply11 Dec 2023, 11:46
Official
Good day, Desmond L

Thank you for your patience while this matter was being resolved. 
  
Kindly note that we have received confirmation that Openserve was on site, and theservices are now working. 

 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards, 
Vox