NON-EXISTENT SERVICE

My son signed up with VOX Telecoms a year ago and we've had nothing but problems with the fibre line that was installed. S A Digital Villages apparently run the line, but the contract was signed with VOX. Their standard answer to every single query my son has ever sent through is "it's a problem with the line" .. NO KIDDING!! So why exactly do you sell a product that obviously doesn't work - most certainly not the way it should, anyway. Promises about up and download speeds are just that - promises, and empty ones at that. I sent an e-mail to the helpdesk last week Friday, promptly received an automated reference number: VOX***8. The only reason why that response was so prompt was because it's automatically generated and no one actually had to do something - heaven forbid!! It's very simple, VOX - either you provide the service for which you promptly take your money every month, or you can take your contract and shove it. You're reneging on it, so ultimately you can go to hell and you have no legal foot to stand on as you're not providing the service covered in the contract. Let's see if there is someone in your organisation who has the decency to follow up on this, or alternatively send a cancellation letter through, with not one cent penalty fee as you most certainly aren't entitled to it. YOU'RE PATHETIC AND USELESS!!!