TC
Tom C
1 reviews | Active since Nov 2018
02 Jan 2026, 10:43
Non existent service
No assistance bad service impossible to get hold of an agent to talk to.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
02 Jan 2026, 11:47Good day Tom C,
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to the Debtors team, and feedback will be provided as soon as possible.
Please note that we will communicate directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to the Debtors team, and feedback will be provided as soon as possible.
Please note that we will communicate directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Vox Telecom's reply02 Jan 2026, 11:47
Official
Good day Tom C,
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to the Debtors team, and feedback will be provided as soon as possible.
Please note that we will communicate directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to the Debtors team, and feedback will be provided as soon as possible.
Please note that we will communicate directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Vox Telecom's replyOfficial
15 Jan 2026, 09:50Good day Tom C,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise; we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise; we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
Regards
Vox
Vox Telecom's reply15 Jan 2026, 09:50
Official
Good day Tom C,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise; we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise; we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
Regards
Vox