Non existent service

On the 14th of November, I UPGRADED my 100Gb LTE to 250Gb, however on the order I noted that they charged me for sim card. I logged a query and got a call back a couple of days later. The lady informed me that they won't ship a sim card to me, I then asked about the charge - at which point she stated that she can't speak to that.

I then asked her to cancel the order as well as my current package, as I can't deal with a company that phones back days later, without the information that I queried.

I then got debited in November for the new package (with the sim and activation charge). I reversed the debit order and then I made payment for the 100Gb package (as contractually I have to give a month's notice)- as that was my instruction. I emailed the accounts department and informed them of the above.

The reply I got, was "please advise if we must debit the December invoice 02/12/2021?" So I explain their mess up, and instead of fixing it - I get "when can we take the rest of the money?" I once again explained.

On the 4th of December, I finally phoned after no response, I got through to Amy, as Liz who was working on the call was on tea break. After another lengthy explanation Amy confirmed that either her or Liz would get back to me as soon as Liz returns. Unfortunately I believe Liz has gone missing - as I am yet to receive that call.

My view - stay away from Vox - terrible service, terrible admin - you are better off looking for a different provider.