1 reviews | Active since Aug 2009
Non existent service
<p>I logged a ticket for slow responses on my line on Sunday evening.</p> <p> </p> <p>Yesterday in the late afternoon, I got a call from an uninformed employee telling me that my Telkom line is not managed by Vox.</p> <p>Not only did it take more than 36 hours for a responese, but the half hearted response I got was misinformed and terribly s****ed.</p> <p> </p> <p>He then went on to say that he will log the fault with Telkom and I have not so much as received a reference number for my ticket, let alone any feedback.</p> <p> </p> <p>Vox, your network is great but your service is pathetic.</p> <p>Fix your service now!</p>
Good day Shrian,
Thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Good day Shrian,
Thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Please get someone competent to call me.
Your so called "agent" Brian asked me to do another speed test without doing anything whatsoever to remedy the problem, hoping that it's magically gone away.
Please get someone competent to call me.
Your so called "agent" Brian asked me to do another speed test without doing anything whatsoever to remedy the problem, hoping that it's magically gone away.
Dear Shrian
As per our discussion, there was a confusion between two Vox Accounts, which we apologise for. We have provided you with a Telkom and Vox reference number for this matter. Our Vox agent will keep you updated regarding the process.
We sincerely apologise for the inconvenience caused.
Please feel free to contact us should you have any further queries.
Regards,
Vox Telecom
087 **********
Dear Shrian
As per our discussion, there was a confusion between two Vox Accounts, which we apologise for. We have provided you with a Telkom and Vox reference number for this matter. Our Vox agent will keep you updated regarding the process.
We sincerely apologise for the inconvenience caused.
Please feel free to contact us should you have any further queries.
Regards,
Vox Telecom
087 **********