Non-existent customer support

No one at vox seems to care about their customers. I've spoken to multiple people at vox trying to sort an issue of mine out who promise to call me back with an update but not once do they do as promised.

I'm trying to get another ISP to take my link live as Vox gives no updates, no ETA and no feedback so you are left in the dark. Vox is holding my line with vumatel and every time I call for them to release it the technician on the other end says that they are going to work on it and will call me back but I NEVER get a response. When I call them again since they have not called me, miraculously everyone I remember the name of has walked out of the office. I was even told one person stepped out for lunch at 3:30pm.

Vox has conflicting stories on the issue I'm facing. 2 people at Vox have told me that they can not help me as it is my own problem and that I should call vumatel to sort the issue out. When I call vumatel they tell me that Vox has to cancel it from their side and so forth. Another 2-3 people from vox has said that they will be able to sort my issue out but they're the ones who have disappeared from the office without calling me back when promised.

I'm not asking for much, I want my problem to be sorted ASAP or at least give me an ETA. I request for what I want and they promise feedback yet I get none. I have absolutely no idea what is going on and I'm going crazy thinking about it. Is it really so hard to get back to a person? I could wait a day, a week, a month or a year, who knows? Because they don't give any feedback, damn useless company.

Vox makes you wait forever. RocketNet delivered my router and set it up personally the same day I placed the order, they are waiting for Vox to let go of my line so that they can take my link live.

This is by far the WORST company I have ever dealt with.