Non existent customer service.

Item: Vox Telecom
Rating: 1
Author: Rogan S

I placed an order for a new fibre to home service on the 25th of Nov. By the 14th of December I am still waiting and nothing to date.

I have loggend multiple calls and Vox does not get back to you. Their call centre is unreliable and if don't get disconnected while holding for 10minutes you most likely will while the agent puts you on hold.

Don’t bother requesting a call back or an update via email and that will not give any responses.

I would not recommend Vox to anyone looking for a reliable service provider.

Helpful (0)

Replies (3)

Vox Telecom's replyOfficial

14 Dec 2022, 12:53

Good day, Rogan S

Thank you for your review.

Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply14 Dec 2022, 12:53

Official

Vox Telecom's replyOfficial

15 Dec 2022, 09:50

Good day, Rogan S

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation from our Project Management team that the Order has been logged with Vumatel.
Lead times has been explained and installation will take place in January 2023.

Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***

Kind Regards,
Vox

Vox Telecom's reply15 Dec 2022, 09:50

Official

Rogan S's updateReviewer Update

15 Dec 2022, 11:07

Thanks Vox team.

Hopefully I won’t have to contact you through Hellopeter in the future to get a response.

Rogan S's update15 Dec 2022, 11:07

Reviewer Update

Thanks Vox team.

Hopefully I won’t have to contact you through Hellopeter in the future to get a response.