Non Existent Customer Service at Vox

I have recently app**** for an ADSL line through Vox. Their website allows you to input your address and then gives you available internet options. I then app**** for an option which was supposedly available in my area and had cancelled my existing contract. I was then contacted by Telkom and given a date for installation which never happened. I then contacted Vox as they are my service provider. The lack of communication skills is astounding. The contact centre is uncontactable and the emails received are fully abundant with excuses redirecting blame to Telkom. I was then told that the option is not available in my area and they will work on the cancellation. I then contacted another service provider and had installation complete after selecting the same package that Vox offered. No feedback after, no apologies, no alternate action from Vox.