LM
Lerato M
1 reviews | Active since Jan 2013
06 Dec 2023, 09:27
Non-existent communication
Please can I get a response on my emails. All I've received is different reference numbers and now a cancellation warning for a service I paid for. I have sent emails on the 23rd, 24th and two on the 30th to different email addresses and I logged onto the customer portal on your website yesterday and this morning responded to your suspension warning email.
I have been requesting for your UPS to cancelled and collected. I paid for the internet for December but if you suspend my account you need to reimburse me my R699. I need your responce so I that I know if t should start searching for a new service provider.
These are all my reference numbers:
VOX***8 VOX***3 VOX***3 VOX***1 VOX***5
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
06 Dec 2023, 10:52Good day Lerato M,
Thank you for your review .
We have received your cancellation for the UPS . A suspension SMS was sent to you yesterday due to the outstanding balance on your account.Please do note that your fibre services have not been cancelled.
We have escalated the details of your complaint for further assistance . An agent will be in contact with you soonest to advise further.
Kind regards,
Vox
Thank you for your review .
We have received your cancellation for the UPS . A suspension SMS was sent to you yesterday due to the outstanding balance on your account.Please do note that your fibre services have not been cancelled.
We have escalated the details of your complaint for further assistance . An agent will be in contact with you soonest to advise further.
Kind regards,
Vox
Vox Telecom's reply06 Dec 2023, 10:52
Official
Good day Lerato M,
Thank you for your review .
We have received your cancellation for the UPS . A suspension SMS was sent to you yesterday due to the outstanding balance on your account.Please do note that your fibre services have not been cancelled.
We have escalated the details of your complaint for further assistance . An agent will be in contact with you soonest to advise further.
Kind regards,
Vox
Thank you for your review .
We have received your cancellation for the UPS . A suspension SMS was sent to you yesterday due to the outstanding balance on your account.Please do note that your fibre services have not been cancelled.
We have escalated the details of your complaint for further assistance . An agent will be in contact with you soonest to advise further.
Kind regards,
Vox
LM
Lerato M's updateReviewer Update
06 Dec 2023, 11:45Tjanks for your reply.
I did not get an sms from Vox. Also, I've two items on my account, one is for my fibre line and the second one is for the UPS which I requested it br cancelled. Which item is being suspended?
I did not get an sms from Vox. Also, I've two items on my account, one is for my fibre line and the second one is for the UPS which I requested it br cancelled. Which item is being suspended?
LM
Lerato M's update06 Dec 2023, 11:45
Reviewer Update
Tjanks for your reply.
I did not get an sms from Vox. Also, I've two items on my account, one is for my fibre line and the second one is for the UPS which I requested it br cancelled. Which item is being suspended?
I did not get an sms from Vox. Also, I've two items on my account, one is for my fibre line and the second one is for the UPS which I requested it br cancelled. Which item is being suspended?
Vox Telecom's replyOfficial
06 Dec 2023, 14:11Thank you , the above has been noted and relayed to our team for further assistance.
Vox Telecom's reply06 Dec 2023, 14:11
Official
Thank you , the above has been noted and relayed to our team for further assistance.
Vox Telecom's replyOfficial
06 Dec 2023, 14:47Good day ,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that you have been advised that cancellation of the UPS, only,will take place at the end of January.
Kind regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that you have been advised that cancellation of the UPS, only,will take place at the end of January.
Kind regards,
Vox
Vox Telecom's reply06 Dec 2023, 14:47
Official
Good day ,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that you have been advised that cancellation of the UPS, only,will take place at the end of January.
Kind regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that you have been advised that cancellation of the UPS, only,will take place at the end of January.
Kind regards,
Vox
LM
Lerato M's updateReviewer Update
13 Dec 2023, 11:15Good day,
My account has been suspended. I was told this would not be, only the UPS account would be closed and the fibre line account would be updated.
My account has been suspended. I was told this would not be, only the UPS account would be closed and the fibre line account would be updated.
LM
Lerato M's update13 Dec 2023, 11:15
Reviewer Update
Good day,
My account has been suspended. I was told this would not be, only the UPS account would be closed and the fibre line account would be updated.
My account has been suspended. I was told this would not be, only the UPS account would be closed and the fibre line account would be updated.
Vox Telecom's replyOfficial
13 Dec 2023, 14:26Good day, Lerato
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply13 Dec 2023, 14:26
Official
Good day, Lerato
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox