1 reviews | Active since May 2012
NON-EXISTANCE of SO-CALLED 24/7 AVAILABILITY / ASSISTANCE
I have signed up for the Vox {evotel} Fibre package, as they are the ONLY FIBRE provider in the aera I stay, and since then I have had major isuues with receiving / replying / sending emails using my Telkom email account that I have had since 2008, as the ISP is now VOX and no longer Telkom.
I have raised and logged a query, pertaining to the above issue, with the Agent that assisted me with the Fibre deal / package and subsequently logged a query with VOX on Friday, 19 May 2023, and have had NO CORRESPONDENCE since.
They {VOX} are very eager to debit my account with the payment, but NOT AT ALL INTERESTED in sorting out ISSUES raised.
I have had to sent a follow-up email toady, 25 May 2023, because I must have MISUNDERSTOOD the following statement that is made by VOX: "Need some help? We're here for you 24/7. Contact our Service Centre at ... or email us... "
BUT THIS MESSAGE MEANS ABSOLUTELY NOTHING, because there IS NO SUPPORT!
This is totally unacceptable, since I have had my Fibre installed on 12 May 2023, I have raised NUMEROUS ISSUES / QUERIES / SUGGESTION / COMLAINT for WHAT??????? VOX just are not interested in addressing ANY ISSUES, be it a suggestion OR COMPLAINT.
On 16 MAy 2023 I have also sent an email and raised a Complaint / Suggestion to ALLOW Change to "Account Name" and TO DATE have not had ANY REPLY to same.
What a WASTE and I presume it is also FALSE advertising, to have the customers believe they are there for you and me 24/7. NOT TRUE!!!!!!!!
Thank you for your review.
Kindly note that the details of your query have been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query have been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
As per feedback received.
You will need to speak to Telkom, who is your email provider as they will need to get an authenticated service setup for their outgoing serverIn the past it would have been the internet provides responsibility to provide SMTP (outgoing mail server) and ensure it is working however due to ISP`s implementing the SPF policy and enforcing them to minimize the amount of spam mail & phishing attempts being sent out.
Email service providers now have to take up the responsibility and provide their clients with the inbound and outbound server settings.The following SPF states to all ISP`s that they are only allowed to accept mail from these address and not any other smtp server telkomsa.net.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
As per feedback received.
You will need to speak to Telkom, who is your email provider as they will need to get an authenticated service setup for their outgoing serverIn the past it would have been the internet provides responsibility to provide SMTP (outgoing mail server) and ensure it is working however due to ISP`s implementing the SPF policy and enforcing them to minimize the amount of spam mail & phishing attempts being sent out.
Email service providers now have to take up the responsibility and provide their clients with the inbound and outbound server settings.The following SPF states to all ISP`s that they are only allowed to accept mail from these address and not any other smtp server telkomsa.net.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Fibre to the HomeGet 40% off for the first 4 months, including free installation, activation, router, MS Office Online access, and 5 Vox Mail email addresses.
To date I have not received ANY correspondence REMOTELY related to this.
If I do get the SO-CALLED 5 Vox Mail email addresses my ISSUE / PROBLEM could be resolved, but THAT seems to be a very misleading statement from VOX.
Fibre to the HomeGet 40% off for the first 4 months, including free installation, activation, router, MS Office Online access, and 5 Vox Mail email addresses.
To date I have not received ANY correspondence REMOTELY related to this.
If I do get the SO-CALLED 5 Vox Mail email addresses my ISSUE / PROBLEM could be resolved, but THAT seems to be a very misleading statement from VOX.
Thank you for reaching out to us.
Your query has been sent to DSL Telecom's Support Team, who manage this account on behalf of Vox and who will ensure your complaint is driven to resolution.
If you have any further questions, kindly contact DSL Telecom directly on *** or ***.
Regards
Vox
Thank you for reaching out to us.
Your query has been sent to DSL Telecom's Support Team, who manage this account on behalf of Vox and who will ensure your complaint is driven to resolution.
If you have any further questions, kindly contact DSL Telecom directly on *** or ***.
Regards
Vox