KZ
Koos Z
1 reviews | Active since Nov 2024
06 Mar 2026, 18:11
Non delivery of fibre
I am so absolutely DISAPPOINTED in Vox! I ordered my fibre on the 25th of February. Today is the 6th of March and still NOTHING!!! How long does it take? It was really the worst idea I ever had!!!! Will NEVER EVER reccommend Vox to anybody!!
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
06 Mar 2026, 19:12Good day, Koos
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply06 Mar 2026, 19:12
Official
Good day, Koos
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
KZ
Koos Z's updateReviewer Update
07 Mar 2026, 13:33I received the following messages: 1. Kindly note that we confirmed that the installation has been scheduled for tomorrow - 07/03/2026 11:45:00. As soon as installation has been completed kindly allow up to 72hours for activation and there after you can proceed with the self install of the router.
2. i do apologize for the experience, i trust the installation will be done tomorrow and everything will be sorted soon
3. Unfortunately not, we would only be able to escalate and assist with more feedback on Monday.
Why make promices that can't be kept? 3 hours later and nothing. After numerous phone calls - still NOTHING. This is beyond pathetic!!! Please do not use or contact Vox! They will promise you the moon and the stars just to disappoint you
2. i do apologize for the experience, i trust the installation will be done tomorrow and everything will be sorted soon
3. Unfortunately not, we would only be able to escalate and assist with more feedback on Monday.
Why make promices that can't be kept? 3 hours later and nothing. After numerous phone calls - still NOTHING. This is beyond pathetic!!! Please do not use or contact Vox! They will promise you the moon and the stars just to disappoint you
KZ
Koos Z's update07 Mar 2026, 13:33
Reviewer Update
I received the following messages: 1. Kindly note that we confirmed that the installation has been scheduled for tomorrow - 07/03/2026 11:45:00. As soon as installation has been completed kindly allow up to 72hours for activation and there after you can proceed with the self install of the router.
2. i do apologize for the experience, i trust the installation will be done tomorrow and everything will be sorted soon
3. Unfortunately not, we would only be able to escalate and assist with more feedback on Monday.
Why make promices that can't be kept? 3 hours later and nothing. After numerous phone calls - still NOTHING. This is beyond pathetic!!! Please do not use or contact Vox! They will promise you the moon and the stars just to disappoint you
2. i do apologize for the experience, i trust the installation will be done tomorrow and everything will be sorted soon
3. Unfortunately not, we would only be able to escalate and assist with more feedback on Monday.
Why make promices that can't be kept? 3 hours later and nothing. After numerous phone calls - still NOTHING. This is beyond pathetic!!! Please do not use or contact Vox! They will promise you the moon and the stars just to disappoint you
Vox Telecom's replyOfficial
07 Mar 2026, 13:39Good day Koos,
Kindly note that our projects team are attending to your issue.
Will advise once resolved.
Thank you
Kindly note that our projects team are attending to your issue.
Will advise once resolved.
Thank you
Vox Telecom's reply07 Mar 2026, 13:39
Official
Good day Koos,
Kindly note that our projects team are attending to your issue.
Will advise once resolved.
Thank you
Kindly note that our projects team are attending to your issue.
Will advise once resolved.
Thank you
Vox Telecom's replyOfficial
12 Mar 2026, 12:52Good day Koos
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply12 Mar 2026, 12:52
Official
Good day Koos
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox