4PT
4 Property Trust
1 reviews | Active since Dec 2021
27 Feb 2024, 15:24
Nobody at vox debtors are available.
The following tickets were logged. VOX***5: VOX***5: VOX***5 VOX***9 After the issue was sorted we immediately send a reply of proof of payment on 26 Febr 2024. The line was still active then. Line suspended on 27th Febr2024. Proof was again send to vox.
4 phone calls today without any"awesome creditors" answering the line.
I am currently 23 minutes on the line without any answers.
You are keen on taking my money but not so willing to assist.
I asked to be contacted regarding better signal at a student house.... still nothing
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Vox Telecom's replyOfficial
27 Feb 2024, 15:51Good day, 4 Property Trust
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment will not lift a suspension on your account until the payment has been allocated.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment will not lift a suspension on your account until the payment has been allocated.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply27 Feb 2024, 15:51
Official
Good day, 4 Property Trust
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment will not lift a suspension on your account until the payment has been allocated.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment will not lift a suspension on your account until the payment has been allocated.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We will provide feedback to you soonest.
Kind Regards,
Vox