No WiFi or UPS connectivity

Item: Vox Telecom
Rating: 1
Author: Dimakatso M

I have made a few calls to Vox in order to get assistance with my wifi and UPS connectivity issue, I was advised that the technicians would call me back to set up an appointment to come and inspect the devices. Last call reference number Vox ***6

My details have been taken down twice from last week yet nobody has called me back to set up an appointment with me.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

10 May 2023, 20:22

Good day Dimakatso Thank you for your post. Kindly note that the details of your complaint has been sent to the Technical support team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox

Vox Telecom's reply10 May 2023, 20:22

Official

Vox Telecom's replyOfficial

12 May 2023, 08:36

Good day, Dimakatso

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation from the sales team that a new Order has been logged for a new UPS, the faulty UPS will be cancelled.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply12 May 2023, 08:36

Official