DD
Dorothy D
1 reviews | Active since Oct 2014
07 Apr 2024, 13:17
No Wifi due to my Fibre being disconnected. Please refund me,
Vox Telecom is the worst service provider. You will write a million emails and get a million reference numbers but no one will resolve your query. My Wifi/Fibre was disconnected on the 01st of April instead of the 01st of May as I requested and yet you are not refunding me for the April installment that I paid. Please refund me the full installment for April.
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Replies (2)
Vox Telecom's replyOfficial
07 Apr 2024, 14:10Good day, Dorothy
Thank you for the review. Who is the account holder?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Thank you for the review. Who is the account holder?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Vox Telecom's reply07 Apr 2024, 14:10
Official
Good day, Dorothy
Thank you for the review. Who is the account holder?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Thank you for the review. Who is the account holder?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Vox Telecom's replyOfficial
10 Apr 2024, 10:06Good day, Dorothy
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Service Provider has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Service Provider has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply10 Apr 2024, 10:06
Official
Good day, Dorothy
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Service Provider has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Service Provider has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox