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Carmen N

1 reviews | Active since Feb 2020

14 Feb 2023, 19:14

No Wifi after 3 weeks

I have been struggling for 3 weeks to have my wifi installed. I can stay on the line for an hour and no one answers, no emails gets returned. My line is active according to Vumatel but I still can't use my wifi. Not to mention that I have had to pay my account already and still not able to connect on the wifi.

0
Replies (4)
Vox Telecom
Vox Telecom's reply14 Feb 2023, 20:36
Official
 Good day,Carmen N 
 
 Thank you for your review. 
  
 Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
CN
Carmen N's update16 Feb 2023, 08:41
Reviewer Update
I had a lady phone me yesterday morning, who said she would contact me back when I am home to assist. Guess who never phoned back.

This has become a real pain.
CN
Carmen N's update25 Feb 2023, 06:06
Reviewer Update
Another 2 weeks has passed and it is still an absolute pain to get ahold of Vox.

I had Vumatel install a new box but I still can't do the installation of my router.
I am still unable to use my internet and I have already received a new invoice for the next month. What am I paying for? I have spent over R 300 in airtime trying to phone Vox to no avail. I send emails and get no response.

How is this customer service??? This is unacceptable!
Vox Telecom
Vox Telecom's reply27 Feb 2023, 07:41
Official
Good day, Carmen N
 
 Thank you for your patience while this matter was being investigated.
 
 Kindly note that we have received confirmation that the connectivity issues were resolved after the support team assisted with the router self install
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Regards 
Vox