CM
Claudia M
1 reviews | Active since Feb 2018
05 Aug 2023, 10:19
No Wi-Fi at home for a week
I have been without Wi-Fi at home for the last week. I cannot get to the front of the line on the support services number. This is absolutely ridiculous! I have emailed and gotten no response either. How can I be made to pay for this months full account when I haven’t had Wi-Fi for a week.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
05 Aug 2023, 10:44Good day, Claudia M
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply05 Aug 2023, 10:44
Official
Good day, Claudia M
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
07 Aug 2023, 08:16Good day, Claudia M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after the router setup has been completed
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after the router setup has been completed
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply07 Aug 2023, 08:16
Official
Good day, Claudia M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after the router setup has been completed
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after the router setup has been completed
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox