JH
Justin H
1 reviews | Active since Nov 2018
19 Mar 2022, 06:07
No value for money VOIP service
If you want stability with regards to calls do not use Vox/Vobi, you will get a line plagued with technical difficulties. Calls will not go through half the time or you do not hear the person on the other side. Yes they will acknowledge the technical difficulties but its been 3months now and still no resolution.
Also be aware when you opt for cancel their service they will have to spend a extra two months with them. Apparently they need a full month's notice that only begins the following month. I'm sorry this was biggest kind of hogwash I have ever heard. STAY AWAY
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
19 Mar 2022, 09:25Good day , Justin H
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply19 Mar 2022, 09:25
Official
Good day , Justin H
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
23 Mar 2022, 10:24Good day, Justin H
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Support team that contact has been made and changes were app**** to improve the call quality.
Unfortunately we had not received previous reports of poor call quality and therefore could only assist with the resolution thereof after this complaint was received.
The service you have subscribed for is Voice over IP services through your smartphone and does rely on a stable internet or Wi-Fi connection.
Our Sales team has also been in contact with you to assist with the pricing of a handset.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Support team that contact has been made and changes were app**** to improve the call quality.
Unfortunately we had not received previous reports of poor call quality and therefore could only assist with the resolution thereof after this complaint was received.
The service you have subscribed for is Voice over IP services through your smartphone and does rely on a stable internet or Wi-Fi connection.
Our Sales team has also been in contact with you to assist with the pricing of a handset.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply23 Mar 2022, 10:24
Official
Good day, Justin H
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Support team that contact has been made and changes were app**** to improve the call quality.
Unfortunately we had not received previous reports of poor call quality and therefore could only assist with the resolution thereof after this complaint was received.
The service you have subscribed for is Voice over IP services through your smartphone and does rely on a stable internet or Wi-Fi connection.
Our Sales team has also been in contact with you to assist with the pricing of a handset.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Support team that contact has been made and changes were app**** to improve the call quality.
Unfortunately we had not received previous reports of poor call quality and therefore could only assist with the resolution thereof after this complaint was received.
The service you have subscribed for is Voice over IP services through your smartphone and does rely on a stable internet or Wi-Fi connection.
Our Sales team has also been in contact with you to assist with the pricing of a handset.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox