No upgrade and no service

I have requested a upgrade in October, and it’s the middle of January 2018, yet nothing. No one following up to tell me we are in progress with your request. Johan Pieterse I believe is meant to be the manager of the fttp department for the Fibre team. He is also meant to be resolving my query since the beginning of December. In general I have received no follow up from them, no support and feel like they blame it on their line provider Vumatel! I have in the past since joining fibre, got a better response from Vumatel’s sub-contractor than I have from Vox Telecom and Vumatel. Also, we had the line get damaged due to bad weather. Vox telecom said they requested Vumatel to resolve, however only after I spoke to Vumatel directly was I able to resolve the repair to my line. Vox claimed they had been the reason for my line getting fixed however I spoke to everyone one until it was escalated to the correct people. I could and will not understand the manner in which they escalate issues. For 3 months it’s been escalated, yet I call yesterday and “Sir I have escalated the call again, I see it has been and I will get back to you”. Leyanda Preston supposed to be my service representative. Yet I never hear back from her, still waiting for her call since November. Keep getting through to her, she is a waste of time. Googoo did at least give me call back, yet no one followed up from her call. I guess not all the employees values customers (the people paying their salaries)!! I will be canceling my subscription shortly. They were a waste of 4 months.