MM
Michelle M
1 reviews | Active since Jan 2014
11 Apr 2025, 13:59
No timeline on Cancellation
I app**** for a VOX fibre on Wednesday 2 April 2025. By Friday morning the order had not been approved and I phoned and cancelled my order (before it was approved) By Monday I was receiving messages related to delivery of a router and installation of a fibre line and I contacted the whatsapp number. Just to be told that my cancellation had been logged but there is no timeline on cancellations. I am still receiving messages and even invoices (even though nothing has been installed or delivered) and have yet to receive feedback on my cancellation. Your service is the worst I have ever seen! Cancel the order immediately and delete me from your database, I want no further comms from you in ANY format!
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
11 Apr 2025, 14:31Good day, Michelle M
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply11 Apr 2025, 14:31
Official
Good day, Michelle M
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
MM
Michelle M's updateReviewer Update
14 Apr 2025, 13:453 days later and still no answer. Your response rate on Hello Peter is great, but it is no use if all your responses says that the details of the query has been sent to the Project Management Team and then you get no further feedback!
I work in project management and if our service was this pathetic we would all have been fired!
How long does a cancellation take to sort out? You guys are pathetic and do not deserve to have ANY customers.
I work in project management and if our service was this pathetic we would all have been fired!
How long does a cancellation take to sort out? You guys are pathetic and do not deserve to have ANY customers.
MM
Michelle M's update14 Apr 2025, 13:45
Reviewer Update
3 days later and still no answer. Your response rate on Hello Peter is great, but it is no use if all your responses says that the details of the query has been sent to the Project Management Team and then you get no further feedback!
I work in project management and if our service was this pathetic we would all have been fired!
How long does a cancellation take to sort out? You guys are pathetic and do not deserve to have ANY customers.
I work in project management and if our service was this pathetic we would all have been fired!
How long does a cancellation take to sort out? You guys are pathetic and do not deserve to have ANY customers.
Vox Telecom's replyOfficial
17 Apr 2025, 09:42Good day, Michelle
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply17 Apr 2025, 09:42
Official
Good day, Michelle
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
MM
Michelle M's updateReviewer Update
23 Apr 2025, 16:32Obviously this has not been done as i am still receiving invoices for products that were not delivered. So now you are lying as well!!! Seriously how does your company still exist!!!!
MM
Michelle M's update23 Apr 2025, 16:32
Reviewer Update
Obviously this has not been done as i am still receiving invoices for products that were not delivered. So now you are lying as well!!! Seriously how does your company still exist!!!!
Vox Telecom's replyOfficial
23 Apr 2025, 16:43Good day, Michelle.
We have escalated the query to our debtors team. They will contact you to assist further with the billing.
Regards
We have escalated the query to our debtors team. They will contact you to assist further with the billing.
Regards
Vox Telecom's reply23 Apr 2025, 16:43
Official
Good day, Michelle.
We have escalated the query to our debtors team. They will contact you to assist further with the billing.
Regards
We have escalated the query to our debtors team. They will contact you to assist further with the billing.
Regards