No support from Vox

Vox service is awful. They do not deliver as promised and do not do proper investigations on support tickets. I logged a ticket for no connections and they said it was the fibre company’s problem and after waiting for three days the fibre company does a on site check as they could not find any faults remotely. The on site check revealed a Vox issue and not their issue. Vox then closes my ticket without resolving the matter and without internet connection being restored. My second ticket for a new location took 5 days later to be connected after they told me I would have connection on 2 May and only got connected after numerous calls and messages at my expense on 7 May. I also told them that the ONT box did not have a power cable and logged a ticket for this. Ticket also closed without it being resolved and they said they tried to connect me however I had no one connect me.