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Eddie P

1 reviews | Active since Nov 2017

21 Dec 2022, 06:02

No support from Vox

Vox support leaves a lot to be desired. Vumatel fiber was damaged in our area and we have to report it via our ISP (VOX). I tried calling but after waiting for over 30 minutes on the line decided to send an email. Emails were only responded to after 8 hours with a reference number. There is no confirmation that the issue has been reported to Vumatel or when service restoration is expected. My experience with Vox over the past couple of months has been bad. Each time I log a support request, it's closed with no-one even bothers to contact me to see if the issue has been resolved.

0
Replies (3)
Vox Telecom
Vox Telecom's reply21 Dec 2022, 10:04
Official
Good day,  Eddie P 

Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply21 Dec 2022, 14:35
Official
Good day,   Eddie P 
 
 Thank you for your patience whilst this matter was being investigated. 

Fibre Line Query has been logged with Network Provider Vumatel (ref: ISP-***) the Network Provider has a turnaround time of 72 Business hours.
We are following up and will update you once we have Feedback. Vox ***

Kind regards
Vox
 

 
Vox Telecom
Vox Telecom's reply23 Dec 2022, 08:37
Official
Good day, Eddie P
 
Thank you for your patience while this matter was being investigated.
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox