AS
Alain S
1 reviews | Active since Mar 2009
13 Nov 2024, 10:36
No support
I have been struggling to get support or speak to somone in the system support team since the 4th November. On the 6th of November I was told to email and someone would get back to me. When I did not get a reply, I even emailed their feedback email hoping someone would respond. It is now a week later, no response to my email. I phoned Vox again only to get told that they cannot transfer me to a support team. I have been a loyal Vox customer since 2009 and always had excellet support. What is going on at Vox ?
Helpful (0)
Replies (48)0
Replies (48)
Vox Telecom's replyOfficial
13 Nov 2024, 11:28Good day, Alain
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply13 Nov 2024, 11:28
Official
Good day, Alain
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
13 Nov 2024, 12:01Good day, Alain 2
Kindly note that we have received confirmation that the debtors team did attempt to assist .
Unfortunately we were unable to reach you on the nominated contact details on the account. Please provide an alternative number or convenient time for us to reach out.
Regards
Vox
Kindly note that we have received confirmation that the debtors team did attempt to assist .
Unfortunately we were unable to reach you on the nominated contact details on the account. Please provide an alternative number or convenient time for us to reach out.
Regards
Vox
Vox Telecom's reply13 Nov 2024, 12:01
Official
Good day, Alain 2
Kindly note that we have received confirmation that the debtors team did attempt to assist .
Unfortunately we were unable to reach you on the nominated contact details on the account. Please provide an alternative number or convenient time for us to reach out.
Regards
Vox
Kindly note that we have received confirmation that the debtors team did attempt to assist .
Unfortunately we were unable to reach you on the nominated contact details on the account. Please provide an alternative number or convenient time for us to reach out.
Regards
Vox
AS
Alain S's updateReviewer Update
13 Nov 2024, 12:03Hi
I do not need to be contacted by phone.
I already rep**** within a few minutes to email received.
I expect an email reply so that there is a record of our conversation.
I do not need to be contacted by phone.
I already rep**** within a few minutes to email received.
I expect an email reply so that there is a record of our conversation.
AS
Alain S's update13 Nov 2024, 12:03
Reviewer Update
Hi
I do not need to be contacted by phone.
I already rep**** within a few minutes to email received.
I expect an email reply so that there is a record of our conversation.
I do not need to be contacted by phone.
I already rep**** within a few minutes to email received.
I expect an email reply so that there is a record of our conversation.
Vox Telecom's replyOfficial
13 Nov 2024, 12:59 Good day, Alain,
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your query and resolution thereof.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your query and resolution thereof.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Vox
Vox Telecom's reply13 Nov 2024, 12:59
Official
Good day, Alain,
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your query and resolution thereof.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your query and resolution thereof.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Vox
AS
Alain S's updateReviewer Update
13 Nov 2024, 13:08 Hi
I do not think Vox is reading my emails or understanding the issue at hand. I have been having intermittent issues receiving the OTP’s via email since last week ie 4th November when I first phoned Vox. And that is the reason for contacting Vox. I am very busy and would not contact Vox for no reason at all. Last week I tried to login a few times. it took between 15 – 20 minutes to receive the OTP. By that time, the OTP had expired. I tried logging in again today and received the email within 20 seconds of requesting the OTP. Clearly there is an issue on your side. Please advise when and how this will be resolved ? Kind regards
I do not think Vox is reading my emails or understanding the issue at hand. I have been having intermittent issues receiving the OTP’s via email since last week ie 4th November when I first phoned Vox. And that is the reason for contacting Vox. I am very busy and would not contact Vox for no reason at all. Last week I tried to login a few times. it took between 15 – 20 minutes to receive the OTP. By that time, the OTP had expired. I tried logging in again today and received the email within 20 seconds of requesting the OTP. Clearly there is an issue on your side. Please advise when and how this will be resolved ? Kind regards
AS
Alain S's update13 Nov 2024, 13:08
Reviewer Update
Hi
I do not think Vox is reading my emails or understanding the issue at hand. I have been having intermittent issues receiving the OTP’s via email since last week ie 4th November when I first phoned Vox. And that is the reason for contacting Vox. I am very busy and would not contact Vox for no reason at all. Last week I tried to login a few times. it took between 15 – 20 minutes to receive the OTP. By that time, the OTP had expired. I tried logging in again today and received the email within 20 seconds of requesting the OTP. Clearly there is an issue on your side. Please advise when and how this will be resolved ? Kind regards
I do not think Vox is reading my emails or understanding the issue at hand. I have been having intermittent issues receiving the OTP’s via email since last week ie 4th November when I first phoned Vox. And that is the reason for contacting Vox. I am very busy and would not contact Vox for no reason at all. Last week I tried to login a few times. it took between 15 – 20 minutes to receive the OTP. By that time, the OTP had expired. I tried logging in again today and received the email within 20 seconds of requesting the OTP. Clearly there is an issue on your side. Please advise when and how this will be resolved ? Kind regards
AS
Alain S's updateReviewer Update
13 Nov 2024, 13:09Please note I already rep**** to the Accounts Department and have not had any further correspondence from them.
When I called in a few times I was advise this was escalated to the System Engineer ? And now the Accounts Department are dealing with this ?
When I called in a few times I was advise this was escalated to the System Engineer ? And now the Accounts Department are dealing with this ?
AS
Alain S's update13 Nov 2024, 13:09
Reviewer Update
Please note I already rep**** to the Accounts Department and have not had any further correspondence from them.
When I called in a few times I was advise this was escalated to the System Engineer ? And now the Accounts Department are dealing with this ?
When I called in a few times I was advise this was escalated to the System Engineer ? And now the Accounts Department are dealing with this ?
AS
Alain S's updateReviewer Update
13 Nov 2024, 14:14I am still waiting for a reply please
AS
Alain S's update13 Nov 2024, 14:14
Reviewer Update
I am still waiting for a reply please
Vox Telecom's replyOfficial
13 Nov 2024, 14:20Good day, Alain
Please note that the details of your complaint has been sent to the system support team to investigate the matter and assist with the resolution.
We will update you as soon as feedback is received.
Kind Regards,
Vox
Please note that the details of your complaint has been sent to the system support team to investigate the matter and assist with the resolution.
We will update you as soon as feedback is received.
Kind Regards,
Vox
Vox Telecom's reply13 Nov 2024, 14:20
Official
Good day, Alain
Please note that the details of your complaint has been sent to the system support team to investigate the matter and assist with the resolution.
We will update you as soon as feedback is received.
Kind Regards,
Vox
Please note that the details of your complaint has been sent to the system support team to investigate the matter and assist with the resolution.
We will update you as soon as feedback is received.
Kind Regards,
Vox
AS
Alain S's updateReviewer Update
13 Nov 2024, 14:23Hi
This is what I was told last week on Monday. When I phoned back on Wednesday to check what the status was, I was told I need to email Vox which I did immediately.
They have had been working on this for over a week now , so what is the update ?
This is what I was told last week on Monday. When I phoned back on Wednesday to check what the status was, I was told I need to email Vox which I did immediately.
They have had been working on this for over a week now , so what is the update ?
AS
Alain S's update13 Nov 2024, 14:23
Reviewer Update
Hi
This is what I was told last week on Monday. When I phoned back on Wednesday to check what the status was, I was told I need to email Vox which I did immediately.
They have had been working on this for over a week now , so what is the update ?
This is what I was told last week on Monday. When I phoned back on Wednesday to check what the status was, I was told I need to email Vox which I did immediately.
They have had been working on this for over a week now , so what is the update ?
AS
Alain S's updateReviewer Update
14 Nov 2024, 23:24At what stage will this issue be resolved ? I have been waiting since Monday 4th November and now unable to login to my account again !
AS
Alain S's update14 Nov 2024, 23:24
Reviewer Update
At what stage will this issue be resolved ? I have been waiting since Monday 4th November and now unable to login to my account again !
AS
Alain S's updateReviewer Update
15 Nov 2024, 12:14ANY UPDATE ?????
AS
Alain S's update15 Nov 2024, 12:14
Reviewer Update
ANY UPDATE ?????
AS
Alain S's updateReviewer Update
16 Nov 2024, 18:36Is Vox still open for businesss ?????
AS
Alain S's update16 Nov 2024, 18:36
Reviewer Update
Is Vox still open for businesss ?????
Vox Telecom's replyOfficial
16 Nov 2024, 19:01Good day, Alain
The fault was escalated to the system support and Everlytic team
Our Specialists are attending to this matter with high priority, to get this issue resolved.
Unfortunately there is no further updates on the system.
We will update you as soon as we have feedback.
Regards
Vox
The fault was escalated to the system support and Everlytic team
Our Specialists are attending to this matter with high priority, to get this issue resolved.
Unfortunately there is no further updates on the system.
We will update you as soon as we have feedback.
Regards
Vox
Vox Telecom's reply16 Nov 2024, 19:01
Official
Good day, Alain
The fault was escalated to the system support and Everlytic team
Our Specialists are attending to this matter with high priority, to get this issue resolved.
Unfortunately there is no further updates on the system.
We will update you as soon as we have feedback.
Regards
Vox
The fault was escalated to the system support and Everlytic team
Our Specialists are attending to this matter with high priority, to get this issue resolved.
Unfortunately there is no further updates on the system.
We will update you as soon as we have feedback.
Regards
Vox
AS
Alain S's updateReviewer Update
16 Nov 2024, 19:11I have been patiently waiting since the 4th of November.
Yesterday, when I phoned in I was told the problem was with Vox !!!
Yesterday, when I phoned in I was told the problem was with Vox !!!
AS
Alain S's update16 Nov 2024, 19:11
Reviewer Update
I have been patiently waiting since the 4th of November.
Yesterday, when I phoned in I was told the problem was with Vox !!!
Yesterday, when I phoned in I was told the problem was with Vox !!!
AS
Alain S's updateReviewer Update
28 Nov 2024, 12:46Hi
It is almost a month now and I do not see any resolution in sight.
Any update ?????
It is almost a month now and I do not see any resolution in sight.
Any update ?????
AS
Alain S's update28 Nov 2024, 12:46
Reviewer Update
Hi
It is almost a month now and I do not see any resolution in sight.
Any update ?????
It is almost a month now and I do not see any resolution in sight.
Any update ?????
Vox Telecom's replyOfficial
29 Nov 2024, 14:32Hi Alain S,
We have received confirmation that you are now able to receive your OTP'S.
Please reach out to us on *** or *** if further assistance is needed.
Kind regards,
Vox
We have received confirmation that you are now able to receive your OTP'S.
Please reach out to us on *** or *** if further assistance is needed.
Kind regards,
Vox
Vox Telecom's reply29 Nov 2024, 14:32
Official
Hi Alain S,
We have received confirmation that you are now able to receive your OTP'S.
Please reach out to us on *** or *** if further assistance is needed.
Kind regards,
Vox
We have received confirmation that you are now able to receive your OTP'S.
Please reach out to us on *** or *** if further assistance is needed.
Kind regards,
Vox
AS
Alain S's updateReviewer Update
02 Dec 2024, 14:18Hi
It is not working again ..... not sure what to do now. Today is a month that I have been struggling with this !!!
It is not working again ..... not sure what to do now. Today is a month that I have been struggling with this !!!
AS
Alain S's update02 Dec 2024, 14:18
Reviewer Update
Hi
It is not working again ..... not sure what to do now. Today is a month that I have been struggling with this !!!
It is not working again ..... not sure what to do now. Today is a month that I have been struggling with this !!!
Vox Telecom's replyOfficial
02 Dec 2024, 15:52Good day Alain
We received confirmation that the – customer OTP issue has been resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
We received confirmation that the – customer OTP issue has been resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Vox Telecom's reply02 Dec 2024, 15:52
Official
Good day Alain
We received confirmation that the – customer OTP issue has been resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
We received confirmation that the – customer OTP issue has been resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
AS
Alain S's updateReviewer Update
02 Dec 2024, 15:53HOW ?
AS
Alain S's update02 Dec 2024, 15:53
Reviewer Update
HOW ?
AS
Alain S's updateReviewer Update
02 Dec 2024, 16:08It worked on Friday, then it stopped working today, and now it is working again .....
AS
Alain S's update02 Dec 2024, 16:08
Reviewer Update
It worked on Friday, then it stopped working today, and now it is working again .....
AS
Alain S's updateReviewer Update
04 Dec 2024, 08:37Hi
While I may be able to receive the OTP's now (after almost a month of struggling), your portal is down. When will this issue be resolved on your side ?
While I may be able to receive the OTP's now (after almost a month of struggling), your portal is down. When will this issue be resolved on your side ?
AS
Alain S's update04 Dec 2024, 08:37
Reviewer Update
Hi
While I may be able to receive the OTP's now (after almost a month of struggling), your portal is down. When will this issue be resolved on your side ?
While I may be able to receive the OTP's now (after almost a month of struggling), your portal is down. When will this issue be resolved on your side ?
AS
Alain S's updateReviewer Update
05 Dec 2024, 08:47You are very quick to tell me that the issue was resolved. Yes, I am receiving the email OTP via email after complaining for almost a month. But now when I log in there are no services. Have you tried to login to check what the issue is ?
AS
Alain S's update05 Dec 2024, 08:47
Reviewer Update
You are very quick to tell me that the issue was resolved. Yes, I am receiving the email OTP via email after complaining for almost a month. But now when I log in there are no services. Have you tried to login to check what the issue is ?
Vox Telecom's replyOfficial
05 Dec 2024, 10:02Good day Alain
We received confirmation that the services can be viewed on our side.
We received confirmation that the services can be viewed on our side.
Vox Telecom's reply05 Dec 2024, 10:02
Official
Good day Alain
We received confirmation that the services can be viewed on our side.
We received confirmation that the services can be viewed on our side.
AS
Alain S's updateReviewer Update
05 Dec 2024, 10:04Yes, after complaining for a few days now. Surely this is not going to be the norm going forward ?
Having to wait for almost a month for the OTP issue to be resolved on your side ?!
Having to wait for almost a month for the OTP issue to be resolved on your side ?!
AS
Alain S's update05 Dec 2024, 10:04
Reviewer Update
Yes, after complaining for a few days now. Surely this is not going to be the norm going forward ?
Having to wait for almost a month for the OTP issue to be resolved on your side ?!
Having to wait for almost a month for the OTP issue to be resolved on your side ?!
AS
Alain S's updateReviewer Update
09 Dec 2024, 12:21Hi
At what stage will Vox be competent enough to resolve the outstanding issues that I have been having since 4th November. It started off almost taking a month to repair the OTP issue and now I can receive the OTP but when I login it shows that I have no services ??? How is that possible ???
When will this be resolved ??!!
At what stage will Vox be competent enough to resolve the outstanding issues that I have been having since 4th November. It started off almost taking a month to repair the OTP issue and now I can receive the OTP but when I login it shows that I have no services ??? How is that possible ???
When will this be resolved ??!!
AS
Alain S's update09 Dec 2024, 12:21
Reviewer Update
Hi
At what stage will Vox be competent enough to resolve the outstanding issues that I have been having since 4th November. It started off almost taking a month to repair the OTP issue and now I can receive the OTP but when I login it shows that I have no services ??? How is that possible ???
When will this be resolved ??!!
At what stage will Vox be competent enough to resolve the outstanding issues that I have been having since 4th November. It started off almost taking a month to repair the OTP issue and now I can receive the OTP but when I login it shows that I have no services ??? How is that possible ???
When will this be resolved ??!!
AS
Alain S's updateReviewer Update
10 Dec 2024, 17:38Is Vox stll open for business ? I have been struggling since 4th of November to access my account on your portal !!!
AS
Alain S's update10 Dec 2024, 17:38
Reviewer Update
Is Vox stll open for business ? I have been struggling since 4th of November to access my account on your portal !!!
AS
Alain S's updateReviewer Update
11 Dec 2024, 11:03Still no response !!!! Shame on you Vox !!!
I expected more from you after being a loyal customer since 2009 !!!
I expected more from you after being a loyal customer since 2009 !!!
AS
Alain S's update11 Dec 2024, 11:03
Reviewer Update
Still no response !!!! Shame on you Vox !!!
I expected more from you after being a loyal customer since 2009 !!!
I expected more from you after being a loyal customer since 2009 !!!
AS
Alain S's updateReviewer Update
11 Dec 2024, 11:28The original issue (OTP email) started on the 4th of November and it was reported to Vox by phone on the same day. When I followed up on the 6th of November I was told to email which I did. I am happy to email you copies of the emails should you require.
The issue logged on the 4th of November was only resolved on the 29th of November ! That is almost 4 week later !!!
I have been complaining about this new issue since 2nd December. Your Accounts Department emailed Support on the same day asking for assistance. Today is the 11th of December and I have had ZERO acknowledgement from your Support Team. How many more weeks do they need to resolve this new issue ???
Surely there is someone at Vox that can assist ?! Awaiting your URGENT response.
The issue logged on the 4th of November was only resolved on the 29th of November ! That is almost 4 week later !!!
I have been complaining about this new issue since 2nd December. Your Accounts Department emailed Support on the same day asking for assistance. Today is the 11th of December and I have had ZERO acknowledgement from your Support Team. How many more weeks do they need to resolve this new issue ???
Surely there is someone at Vox that can assist ?! Awaiting your URGENT response.
AS
Alain S's update11 Dec 2024, 11:28
Reviewer Update
The original issue (OTP email) started on the 4th of November and it was reported to Vox by phone on the same day. When I followed up on the 6th of November I was told to email which I did. I am happy to email you copies of the emails should you require.
The issue logged on the 4th of November was only resolved on the 29th of November ! That is almost 4 week later !!!
I have been complaining about this new issue since 2nd December. Your Accounts Department emailed Support on the same day asking for assistance. Today is the 11th of December and I have had ZERO acknowledgement from your Support Team. How many more weeks do they need to resolve this new issue ???
Surely there is someone at Vox that can assist ?! Awaiting your URGENT response.
The issue logged on the 4th of November was only resolved on the 29th of November ! That is almost 4 week later !!!
I have been complaining about this new issue since 2nd December. Your Accounts Department emailed Support on the same day asking for assistance. Today is the 11th of December and I have had ZERO acknowledgement from your Support Team. How many more weeks do they need to resolve this new issue ???
Surely there is someone at Vox that can assist ?! Awaiting your URGENT response.
Vox Telecom's replyOfficial
11 Dec 2024, 11:34Good day Alain
The original issue logged 13 November was resolved , and conformation thereof was confirmed on this forum.
Please note we have logged a new request, your ref VOX***8
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Regards
Vox
The original issue logged 13 November was resolved , and conformation thereof was confirmed on this forum.
Please note we have logged a new request, your ref VOX***8
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Regards
Vox
Vox Telecom's reply11 Dec 2024, 11:34
Official
Good day Alain
The original issue logged 13 November was resolved , and conformation thereof was confirmed on this forum.
Please note we have logged a new request, your ref VOX***8
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Regards
Vox
The original issue logged 13 November was resolved , and conformation thereof was confirmed on this forum.
Please note we have logged a new request, your ref VOX***8
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Regards
Vox
AS
Alain S's updateReviewer Update
11 Dec 2024, 11:39Maybe you are not understanding the difference. The issue started and was logged with Vox on the 4th of November !!! The fact that I only reported it in this forum later is irrelevant. The fact still remains that It was only resolved on 29th of November !!! Are you proud of that resolution time ???? I would not be !!!!
You still fail to reply to the fact as to when the new issue which was logged on the 2nd of Decmeber will be resolved ???? Why are you avoiding this questions ???!!!
You still fail to reply to the fact as to when the new issue which was logged on the 2nd of Decmeber will be resolved ???? Why are you avoiding this questions ???!!!
AS
Alain S's update11 Dec 2024, 11:39
Reviewer Update
Maybe you are not understanding the difference. The issue started and was logged with Vox on the 4th of November !!! The fact that I only reported it in this forum later is irrelevant. The fact still remains that It was only resolved on 29th of November !!! Are you proud of that resolution time ???? I would not be !!!!
You still fail to reply to the fact as to when the new issue which was logged on the 2nd of Decmeber will be resolved ???? Why are you avoiding this questions ???!!!
You still fail to reply to the fact as to when the new issue which was logged on the 2nd of Decmeber will be resolved ???? Why are you avoiding this questions ???!!!
Vox Telecom's replyOfficial
11 Dec 2024, 12:05Good day , Alain
Resolution was confirmed 05 December 2025. Thu 2024/12/05 09:56 per email.
The accounts lady advised you she can view services from her side , she asked you to double check and you confirmed it is working again.
There is no data services wiht Vox, Did you try to reach out to your ISP, can this perhaps be a connectivity issue ?
Resolution was confirmed 05 December 2025. Thu 2024/12/05 09:56 per email.
The accounts lady advised you she can view services from her side , she asked you to double check and you confirmed it is working again.
There is no data services wiht Vox, Did you try to reach out to your ISP, can this perhaps be a connectivity issue ?
Vox Telecom's reply11 Dec 2024, 12:05
Official
Good day , Alain
Resolution was confirmed 05 December 2025. Thu 2024/12/05 09:56 per email.
The accounts lady advised you she can view services from her side , she asked you to double check and you confirmed it is working again.
There is no data services wiht Vox, Did you try to reach out to your ISP, can this perhaps be a connectivity issue ?
Resolution was confirmed 05 December 2025. Thu 2024/12/05 09:56 per email.
The accounts lady advised you she can view services from her side , she asked you to double check and you confirmed it is working again.
There is no data services wiht Vox, Did you try to reach out to your ISP, can this perhaps be a connectivity issue ?
AS
Alain S's updateReviewer Update
11 Dec 2024, 12:57I think Vox are on a different planet to me !!!!
I did double check and have been emailing her about this with screenshots. She rep**** this morning to say she was off sick and that she will escalete this again to Support. Why would she reply to me this morning telling me that if the issue has been resolved ???
I used to own an IT company so I am not your average user that you can try and fool !!!
Surely my ISP has nothing to do with me not be able to see my communication services that I have with VOX ???
Stop wasting my time now and sort out the issue at hand !!!!
I did double check and have been emailing her about this with screenshots. She rep**** this morning to say she was off sick and that she will escalete this again to Support. Why would she reply to me this morning telling me that if the issue has been resolved ???
I used to own an IT company so I am not your average user that you can try and fool !!!
Surely my ISP has nothing to do with me not be able to see my communication services that I have with VOX ???
Stop wasting my time now and sort out the issue at hand !!!!
AS
Alain S's update11 Dec 2024, 12:57
Reviewer Update
I think Vox are on a different planet to me !!!!
I did double check and have been emailing her about this with screenshots. She rep**** this morning to say she was off sick and that she will escalete this again to Support. Why would she reply to me this morning telling me that if the issue has been resolved ???
I used to own an IT company so I am not your average user that you can try and fool !!!
Surely my ISP has nothing to do with me not be able to see my communication services that I have with VOX ???
Stop wasting my time now and sort out the issue at hand !!!!
I did double check and have been emailing her about this with screenshots. She rep**** this morning to say she was off sick and that she will escalete this again to Support. Why would she reply to me this morning telling me that if the issue has been resolved ???
I used to own an IT company so I am not your average user that you can try and fool !!!
Surely my ISP has nothing to do with me not be able to see my communication services that I have with VOX ???
Stop wasting my time now and sort out the issue at hand !!!!
AS
Alain S's updateReviewer Update
11 Dec 2024, 12:57WHEN WILL THIS BE RESOLVED ?????
AS
Alain S's update11 Dec 2024, 12:57
Reviewer Update
WHEN WILL THIS BE RESOLVED ?????
AS
Alain S's updateReviewer Update
11 Dec 2024, 12:59This was her reply this morning :
" I noted that your query has been sent to our customer services team. As this is not an Accounts query, we are unable to resolve this from an Accounts perspective. They will investigate and get the correct people/department involved to assist with this."
So why would I need to get in touch with my ISP ???
" I noted that your query has been sent to our customer services team. As this is not an Accounts query, we are unable to resolve this from an Accounts perspective. They will investigate and get the correct people/department involved to assist with this."
So why would I need to get in touch with my ISP ???
AS
Alain S's update11 Dec 2024, 12:59
Reviewer Update
This was her reply this morning :
" I noted that your query has been sent to our customer services team. As this is not an Accounts query, we are unable to resolve this from an Accounts perspective. They will investigate and get the correct people/department involved to assist with this."
So why would I need to get in touch with my ISP ???
" I noted that your query has been sent to our customer services team. As this is not an Accounts query, we are unable to resolve this from an Accounts perspective. They will investigate and get the correct people/department involved to assist with this."
So why would I need to get in touch with my ISP ???
Vox Telecom's replyOfficial
13 Dec 2024, 10:29 Good day, Alain
Thank you for your patience whilst this matter was being investigated.
Please note that the Accounts Department has sent correspondence to you pertaining to your query.
When selecting services to view - please do not use connectivity - There is no data account with Vox - hence its showing "no services"
Please select - "communication " to view your services.
Please contact the accounts team directly should you need further assistance.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Please note that the Accounts Department has sent correspondence to you pertaining to your query.
When selecting services to view - please do not use connectivity - There is no data account with Vox - hence its showing "no services"
Please select - "communication " to view your services.
Please contact the accounts team directly should you need further assistance.
Regards
Vox
Vox Telecom's reply13 Dec 2024, 10:29
Official
Good day, Alain
Thank you for your patience whilst this matter was being investigated.
Please note that the Accounts Department has sent correspondence to you pertaining to your query.
When selecting services to view - please do not use connectivity - There is no data account with Vox - hence its showing "no services"
Please select - "communication " to view your services.
Please contact the accounts team directly should you need further assistance.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Please note that the Accounts Department has sent correspondence to you pertaining to your query.
When selecting services to view - please do not use connectivity - There is no data account with Vox - hence its showing "no services"
Please select - "communication " to view your services.
Please contact the accounts team directly should you need further assistance.
Regards
Vox
AS
Alain S's updateReviewer Update
13 Dec 2024, 10:37Hi
Yes, I know there is no data. I have had communication services with you since 2009 !
I have sent them a screenshot again show them that it is still not working !
Yes, I know there is no data. I have had communication services with you since 2009 !
I have sent them a screenshot again show them that it is still not working !
AS
Alain S's update13 Dec 2024, 10:37
Reviewer Update
Hi
Yes, I know there is no data. I have had communication services with you since 2009 !
I have sent them a screenshot again show them that it is still not working !
Yes, I know there is no data. I have had communication services with you since 2009 !
I have sent them a screenshot again show them that it is still not working !
AS
Alain S's updateReviewer Update
16 Dec 2024, 09:39Hi
Now I am not even getting the OTP pin via email to check if the services are working again ?
Surely since this has been ongoing since 4th of November, Vox would have had a solution by now ?!
Now I am not even getting the OTP pin via email to check if the services are working again ?
Surely since this has been ongoing since 4th of November, Vox would have had a solution by now ?!
AS
Alain S's update16 Dec 2024, 09:39
Reviewer Update
Hi
Now I am not even getting the OTP pin via email to check if the services are working again ?
Surely since this has been ongoing since 4th of November, Vox would have had a solution by now ?!
Now I am not even getting the OTP pin via email to check if the services are working again ?
Surely since this has been ongoing since 4th of November, Vox would have had a solution by now ?!
AS
Alain S's updateReviewer Update
17 Dec 2024, 12:52Is Vox still open for business ???
AS
Alain S's update17 Dec 2024, 12:52
Reviewer Update
Is Vox still open for business ???
AS
Alain S's updateReviewer Update
18 Dec 2024, 08:29I am not getting in responses to my emails .... has Vox closed down ?
AS
Alain S's update18 Dec 2024, 08:29
Reviewer Update
I am not getting in responses to my emails .... has Vox closed down ?
AS
Alain S's updateReviewer Update
20 Dec 2024, 12:18Vox must have closed down as I am not hearing anything from you !!!
Shame on you, I have been having issues since 4th of November and still no resolution in sight.
Shame on you, I have been having issues since 4th of November and still no resolution in sight.
AS
Alain S's update20 Dec 2024, 12:18
Reviewer Update
Vox must have closed down as I am not hearing anything from you !!!
Shame on you, I have been having issues since 4th of November and still no resolution in sight.
Shame on you, I have been having issues since 4th of November and still no resolution in sight.
Vox Telecom's replyOfficial
20 Dec 2024, 12:54Good day, Alain
A request has been logged with the relevant department for assistance. System support - VOX***8
From our side we can view your services under Communications
Please clear you browsing data, cookies and cache for the last 24 hours and close you browser completely and login to the portal again.
Please confirm if you are using Chrome ? - if not , please do so.
Please do reach out to the accounts team directly for further assistance.
Regards
Vox
A request has been logged with the relevant department for assistance. System support - VOX***8
From our side we can view your services under Communications
Please clear you browsing data, cookies and cache for the last 24 hours and close you browser completely and login to the portal again.
Please confirm if you are using Chrome ? - if not , please do so.
Please do reach out to the accounts team directly for further assistance.
Regards
Vox
Vox Telecom's reply20 Dec 2024, 12:54
Official
Good day, Alain
A request has been logged with the relevant department for assistance. System support - VOX***8
From our side we can view your services under Communications
Please clear you browsing data, cookies and cache for the last 24 hours and close you browser completely and login to the portal again.
Please confirm if you are using Chrome ? - if not , please do so.
Please do reach out to the accounts team directly for further assistance.
Regards
Vox
A request has been logged with the relevant department for assistance. System support - VOX***8
From our side we can view your services under Communications
Please clear you browsing data, cookies and cache for the last 24 hours and close you browser completely and login to the portal again.
Please confirm if you are using Chrome ? - if not , please do so.
Please do reach out to the accounts team directly for further assistance.
Regards
Vox
AS
Alain S's updateReviewer Update
20 Dec 2024, 13:24All this has already been done before I made contact with Vox. I am not your average computer user.
AS
Alain S's update20 Dec 2024, 13:24
Reviewer Update
All this has already been done before I made contact with Vox. I am not your average computer user.
AS
Alain S's updateReviewer Update
03 Jan 2025, 11:04Any update ? Tomorrow will be 2 months that I have been struggling with Vox !!!
Are you not embarressed with this non existent service ????
Are you not embarressed with this non existent service ????
AS
Alain S's update03 Jan 2025, 11:04
Reviewer Update
Any update ? Tomorrow will be 2 months that I have been struggling with Vox !!!
Are you not embarressed with this non existent service ????
Are you not embarressed with this non existent service ????
Vox Telecom's replyOfficial
13 Jan 2025, 07:59Good day , Alain
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation that the System Support team that the OTP login is working and the services is showing on your side.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Vox
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation that the System Support team that the OTP login is working and the services is showing on your side.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Vox
Vox Telecom's reply13 Jan 2025, 07:59
Official
Good day , Alain
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation that the System Support team that the OTP login is working and the services is showing on your side.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Vox
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation that the System Support team that the OTP login is working and the services is showing on your side.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Vox
AS
Alain S's updateReviewer Update
13 Jan 2025, 10:24Hi
You are very quick to post on a public form to say this matter was attended to. Maybe you should check for yourself before making these false statements. I tried logging in and my services are not showing up again.
So after more than 2 months of going backwards and forward with Vox, the issue is still not attended to.
I have already emailed your Support Team the pictures so they can see for themselves.
WHen will this be resolved please ?
You are very quick to post on a public form to say this matter was attended to. Maybe you should check for yourself before making these false statements. I tried logging in and my services are not showing up again.
So after more than 2 months of going backwards and forward with Vox, the issue is still not attended to.
I have already emailed your Support Team the pictures so they can see for themselves.
WHen will this be resolved please ?
AS
Alain S's update13 Jan 2025, 10:24
Reviewer Update
Hi
You are very quick to post on a public form to say this matter was attended to. Maybe you should check for yourself before making these false statements. I tried logging in and my services are not showing up again.
So after more than 2 months of going backwards and forward with Vox, the issue is still not attended to.
I have already emailed your Support Team the pictures so they can see for themselves.
WHen will this be resolved please ?
You are very quick to post on a public form to say this matter was attended to. Maybe you should check for yourself before making these false statements. I tried logging in and my services are not showing up again.
So after more than 2 months of going backwards and forward with Vox, the issue is still not attended to.
I have already emailed your Support Team the pictures so they can see for themselves.
WHen will this be resolved please ?
AS
Alain S's updateReviewer Update
13 Jan 2025, 10:51Hi
Now I am not even receiving the OTP pin anymore ..... just like my complaint of 4th November 2024 !!!!
When will this be resolved ????
Now I am not even receiving the OTP pin anymore ..... just like my complaint of 4th November 2024 !!!!
When will this be resolved ????
AS
Alain S's update13 Jan 2025, 10:51
Reviewer Update
Hi
Now I am not even receiving the OTP pin anymore ..... just like my complaint of 4th November 2024 !!!!
When will this be resolved ????
Now I am not even receiving the OTP pin anymore ..... just like my complaint of 4th November 2024 !!!!
When will this be resolved ????
AS
Alain S's updateReviewer Update
16 Jan 2025, 11:26Hi
I am still waiting to hear from Vox since 13th January !!! Why do I always have to be the one to follow up ????
I am still waiting to hear from Vox since 13th January !!! Why do I always have to be the one to follow up ????
AS
Alain S's update16 Jan 2025, 11:26
Reviewer Update
Hi
I am still waiting to hear from Vox since 13th January !!! Why do I always have to be the one to follow up ????
I am still waiting to hear from Vox since 13th January !!! Why do I always have to be the one to follow up ????
AS
Alain S's updateReviewer Update
21 Jan 2025, 11:05Hi
It is over 2.5 months that I have been struggling with this ??? Any updates ???
I am continously following up, because you do not bother to reply.
It is over 2.5 months that I have been struggling with this ??? Any updates ???
I am continously following up, because you do not bother to reply.
AS
Alain S's update21 Jan 2025, 11:05
Reviewer Update
Hi
It is over 2.5 months that I have been struggling with this ??? Any updates ???
I am continously following up, because you do not bother to reply.
It is over 2.5 months that I have been struggling with this ??? Any updates ???
I am continously following up, because you do not bother to reply.