1 reviews | Active since Mar 2022
No such thing as free installion with VOX Fibre
I signed up with VOX for FTTH for installation in December 2024. The ONT was installed by the previous owner at a point in the house that isnt central. I informed VOX about this and seems like a week an half of constant calling in to the contact center was in vague. I was told today that I will need to cover the cost myself for the move.
My question is why do you state that its free installation when we sign up but no one came to do that "installation", the free to use router that you provide also doenst even cover the central place of the house due to the akward position that the ONT is installed.
How am I required to pay for a service that I am not able to use??? Why should i cover costs for the move when you state in your TnCs that you get free installation???
Thank you for reaching out,
An we have escalated your query to our sales team an agent will be in contact with you to assist.
Thank you
Vox
Thank you for reaching out,
An we have escalated your query to our sales team an agent will be in contact with you to assist.
Thank you
Vox
Thank you for your patience.
Please note that we have received confirmation from various departments that you have been notified that an ONT move is not possible without cost.
Please contact us on 087 805 053/ *** should you have any further queries.
Kind regards,
Vox
Thank you for your patience.
Please note that we have received confirmation from various departments that you have been notified that an ONT move is not possible without cost.
Please contact us on 087 805 053/ *** should you have any further queries.
Kind regards,
Vox