No Show Vox Service

The worst experience. Initially the consultant was very eager for us to sign a contract with them. We signed up for Fibre. Then when we signed it was said that Fibre is not live in our area. We need to select a capped deal of 100GB (we stream daily and I work from home) We rather selected the 200GB LTE. The data is always finished mid month and we have to keep topping up. We spent about R4000 just over 2 months for this. It was later in December revealed that Frogfoot's lines were not updated. And we do indeed have Fibre. We actually told them this as the owner of the complex informed us there is Fibre. We were told it is festive season. When they open 10 January the Fibre can be arranged. It is now 8 February. We are tired of messaging the consultant because it is costing us money and the service after "selling" is POOR. Whoever's fault it is I do not care.

We have sent multiple requests to come and install Fibre. As this is what we signed up for Uncapped. But forced to take an LTE deal of 100GB which was apparantly more than enough... but we had to top up constantly.

Cancel the contract then you have cancellation fees and upfront fees at new provider and some providers can only assist within 2 weeks. Which is not going to work as I need internet for work.

I am tired of asking for plain service.