No service to new client

It is a shame I cannot give 0 stars.

My Vox E-acceptance was on 18 April 2018. It says installation will take up to six weeks. It has been two and a half months and I have not even received feedback from anyone. I email and phone the whole time and all they tell me is they will give me feedback but I get none. No dates of when installation will happen or anything.

After reading other reviews on here I can see this is not an isolated incident as it happens with everyone. Think I should just cancel the contract.