PH
Peter H
1 reviews | Active since Nov 2012
06 Sept 2023, 13:33
No service support by VOX
I have being trying for over a month to get VOX support and help to get a reply on the service I have. I had not one response from VOX. When I reply to the ticket generated by their system, it generates a new ticket number!! I don't know how many tickets have now been created? I then sent a request for support at *** - they advised me that the issue I have needs to be resolved by VOX and closed the ticket generated and created a new ticket with VOX. Still NO response from VOX!
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
06 Sept 2023, 14:02Good day, Peter
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply06 Sept 2023, 14:02
Official
Good day, Peter
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
PH
Peter H's updateReviewer Update
06 Sept 2023, 19:13When I read about All the issues being experienced by Customers, I wonder if they will ever review my long outstanding promise? Maybe they are only interested in "new business"?
PH
Peter H's update06 Sept 2023, 19:13
Reviewer Update
When I read about All the issues being experienced by Customers, I wonder if they will ever review my long outstanding promise? Maybe they are only interested in "new business"?
Vox Telecom's replyOfficial
06 Sept 2023, 19:37Good day Peter,
Kindly note that feedback will be provided as soos as possibler,
Thank you
Vox Team
Kindly note that feedback will be provided as soos as possibler,
Thank you
Vox Team
Vox Telecom's reply06 Sept 2023, 19:37
Official
Good day Peter,
Kindly note that feedback will be provided as soos as possibler,
Thank you
Vox Team
Kindly note that feedback will be provided as soos as possibler,
Thank you
Vox Team
PH
Peter H's updateReviewer Update
07 Sept 2023, 10:16At last I received a call from VOX Support and a technician has been assigned to pay me a visit
PH
Peter H's update07 Sept 2023, 10:16
Reviewer Update
At last I received a call from VOX Support and a technician has been assigned to pay me a visit
Vox Telecom's replyOfficial
13 Sept 2023, 09:48Good day, Peter
Thank you for your patience whilst this matter was being investigated.
We can confirm that the faulty UPS has been replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We can confirm that the faulty UPS has been replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply13 Sept 2023, 09:48
Official
Good day, Peter
Thank you for your patience whilst this matter was being investigated.
We can confirm that the faulty UPS has been replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We can confirm that the faulty UPS has been replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox