No Service or Support: Avoid Vox at All Costs

I moved into a new home in January 2024 and was eager to experience fiber-to-the-home (FTTH) services. Based on recommendations from my new neighbors, I chose Vox as my ISP. From the very start, my experience was problematic.

The installation was followed by severe issues with packet loss and frequent line drops. For months, I had no internet during peak hours, which was particularly devastating as I work from home and rely on a stable connection for my livelihood. My primary connection was so unreliable that I had to depend on my LTE ****le, intended only for emergencies.

I submitted numerous support tickets without resolution. Even after escalating the issue, a site visit from the Area Infrastructure Owner at Vumatel revealed that the infrastructure was overloaded by almost four times its capacity. Although he assured me that the problem would be fixed within two weeks, the issues persisted.

Despite continuous follow-ups and numerous tickets, the situation remained unresolved. Eventually, I gave Vox notice, returned their equipment, and settled all outstanding payments. However, Vox is now demanding a clawback fee, which is not only unreasonable but also infuriating given the months of service failure and significant costs I incurred due to their unreliable connection.

If you're considering Vox as your ISP, I strongly advise you to look elsewhere. Their service is unreliable, their customer support is ineffective, and they have shown a complete disregard for their contractual obligations.