No service not even a customer yet

Good day, I am absolutely appalled with the service received I placed an order for fiber to the home in July and was a bit delayed from my side with a letter required but I did inform Vox of this when I received the letter required on 06/08/2020 and when I checked progress the next day it shows that my order was cancelled and the document was not reviewed. I then contacted them by phone and was told by the consultant that he was struggling to login to his system and he would call me back. I never received a call back. I then phoned again and another consultant gave me the cell number of the previous consultant that was assisting me. I contacted him this morning and gave my account number and he said he would contact me back as he was going into a meeting and again I did not receive a call back. I tried phoning him again and now there is no answer. If this is how a customer is treated and I don't even use your service yet how will I be treated if I do become a customer. I am utterly shocked at the poor service I received from Lungani. I have now left the order that was cancelled and placed a new order i believe in second chances lets see what happens.