CR
Candice R
1 reviews | Active since Oct 2012
20 Mar 2024, 16:00
NO SERVICE - NO SUPPORT
Worst service ever. Intermittent internet since 7 Feb. 6 WEEKS!!!!! And still no solution and still debiting my account, for services I am not receiving!!! I work from home and I have not been able to complete any work for 6 weeks. WTAF??????
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
20 Mar 2024, 16:06Good day Candice, Thank you for the review. The complaint has been escalated to the relevant department in order for an agent to make contact with you
Vox Telecom's reply20 Mar 2024, 16:06
Official
Good day Candice, Thank you for the review. The complaint has been escalated to the relevant department in order for an agent to make contact with you
CR
Candice R's updateReviewer Update
25 Mar 2024, 11:29Still no resolution.
Still no speed.
Still no email response.
Still no call from accounts (as promised)
I cant even cancel as VOX do not answer their phones.
Still no speed.
Still no email response.
Still no call from accounts (as promised)
I cant even cancel as VOX do not answer their phones.
CR
Candice R's update25 Mar 2024, 11:29
Reviewer Update
Still no resolution.
Still no speed.
Still no email response.
Still no call from accounts (as promised)
I cant even cancel as VOX do not answer their phones.
Still no speed.
Still no email response.
Still no call from accounts (as promised)
I cant even cancel as VOX do not answer their phones.
Vox Telecom's replyOfficial
25 Mar 2024, 12:05Good day, Candice.
The Support team confirmed on 22/Mar/2024 that the connectivity was restored and resolution was confirmed.
The matter was then escalated to the Accounts team.
We have asked that the Support team contact you again to assist with the new query logged.
The Support team confirmed on 22/Mar/2024 that the connectivity was restored and resolution was confirmed.
The matter was then escalated to the Accounts team.
We have asked that the Support team contact you again to assist with the new query logged.
Vox Telecom's reply25 Mar 2024, 12:05
Official
Good day, Candice.
The Support team confirmed on 22/Mar/2024 that the connectivity was restored and resolution was confirmed.
The matter was then escalated to the Accounts team.
We have asked that the Support team contact you again to assist with the new query logged.
The Support team confirmed on 22/Mar/2024 that the connectivity was restored and resolution was confirmed.
The matter was then escalated to the Accounts team.
We have asked that the Support team contact you again to assist with the new query logged.
CR
Candice R's updateReviewer Update
09 Apr 2024, 15:18Connectivity was restored with zero speed.
That is definitely not a resolution.
I have no choice but to cancel my subscription.
That is definitely not a resolution.
I have no choice but to cancel my subscription.
CR
Candice R's update09 Apr 2024, 15:18
Reviewer Update
Connectivity was restored with zero speed.
That is definitely not a resolution.
I have no choice but to cancel my subscription.
That is definitely not a resolution.
I have no choice but to cancel my subscription.