JB
Jan B
1 reviews | Active since Mar 2017
05 Apr 2023, 16:36
No service - no reply - no answer.
We have now been without internet service for 24 hours. This problem has been reported to Vox (ticket ***3) but no information has yet been provided by them (nearly said Service Provider). However, that would have been an injustice to other service providers because Vox offers NO service to its customers. Maybe time to consider a genuine service provider. This lot is absolutely pathetic!
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
05 Apr 2023, 17:12Good day, Jan B
Thank you for taking the time to raise your concerns with us.
We have received your query logged 05/Apr/2023 09:17, thank you. Kindly do note that your query has been assigned to an engineer who will be in contact with you shortly to assist with the resolution thereof.
You can also contact the 24/7 Support center on *** should you require immediate assistance.
Kind Regards,
Vox
Thank you for taking the time to raise your concerns with us.
We have received your query logged 05/Apr/2023 09:17, thank you. Kindly do note that your query has been assigned to an engineer who will be in contact with you shortly to assist with the resolution thereof.
You can also contact the 24/7 Support center on *** should you require immediate assistance.
Kind Regards,
Vox
Vox Telecom's reply05 Apr 2023, 17:12
Official
Good day, Jan B
Thank you for taking the time to raise your concerns with us.
We have received your query logged 05/Apr/2023 09:17, thank you. Kindly do note that your query has been assigned to an engineer who will be in contact with you shortly to assist with the resolution thereof.
You can also contact the 24/7 Support center on *** should you require immediate assistance.
Kind Regards,
Vox
Thank you for taking the time to raise your concerns with us.
We have received your query logged 05/Apr/2023 09:17, thank you. Kindly do note that your query has been assigned to an engineer who will be in contact with you shortly to assist with the resolution thereof.
You can also contact the 24/7 Support center on *** should you require immediate assistance.
Kind Regards,
Vox
JB
Jan B's updateReviewer Update
05 Apr 2023, 17:23What is shortly? Why block out the number which I can call to give you, free of charge, a part of my mind. Vox is absolutely pathetic when it comes to service delivery.
JB
Jan B's update05 Apr 2023, 17:23
Reviewer Update
What is shortly? Why block out the number which I can call to give you, free of charge, a part of my mind. Vox is absolutely pathetic when it comes to service delivery.
Vox Telecom's replyOfficial
14 Apr 2023, 14:28 Good day, Jan
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply14 Apr 2023, 14:28
Official
Good day, Jan
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox