NO SERVICE - NO INSTALL - THEY WILL BILL YOU FOR NOTHING

After struggling for a day to explain my address since it's not standards on Google maps - the consultant made a second order for me to do the installation but didn't delete the old order. I've had to communicate the problem with them multiple times. After hitting my limit of not getting the address and installation sorted, I cancelled my service with a confirmed chat history and reference but the person left the initial order as well. Vox suddenly decided to make my account live without there ever being an actual fibre install and billed me from my Credit Card on 1 April 2023. I am still struggling daily to get the money back from them. I have phoned in and had the phoned put down - I have names. I have had my chat disconnected since they don't know how to answer me - I have names of those as well. I just keep getting mails from the initial consultant saying it will be sorted but this is probably to keep me from posting the story everywhere. I have all the emails, chat histories I could save since if they disconnect first, you can't save them. And the names of the people I spoke to when I phone in.