1 reviews | Active since Jan 2022
NO SERVICE, NO COMMUNICATION
Good day,
My service abruptly disconnected, without reason, at 9:10 on Thursday, 23 February 2023. To date I have not been able to get someone to actually follow through of any one of the 3 tickets. No follow up, no service, and calling you is like trying to call a government department. I will be lodging an official complaint as you are not only in breach of your Agreement, but you are also acting in contravention of the consumer protection act. If I have to drive to your offices to get someone to take action, I will, but come Monday morning and you have not given me a specific time when this fault will be corrected, I am not only cancelling this agreement and lodging a formal complaint, I will go as far as I need to, to get your license to act on metrofibre's behalf, revoked. I have now spent upwards of R 1400 on airtime, who is going to reimburse me for that? GET THIS SORTED
The ticket number is VOX***6
Thank you for your enquiry.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or contact number linked to your account, in order for us to assist accordingly.
Thank you in advance,
Vox
Thank you for your enquiry.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or contact number linked to your account, in order for us to assist accordingly.
Thank you in advance,
Vox
Thank you for the information provided.
We have escalated the matter for further investigation.
Feedback will be provided to the account holder soonest.
Kind regards,
Vox
Thank you for the information provided.
We have escalated the matter for further investigation.
Feedback will be provided to the account holder soonest.
Kind regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox