CB
Chrisna B
1 reviews | Active since Jul 2021
19 Jul 2021, 12:40
No service, no accountability.
Our household had been loyal paying customers when Vox disconnected us erroneously, cancelling the wrong account. This is when my husband and I are meant to work from home during the Covid pandemic, but my husband is now forced to spend 12 to 16 hours at the office despite being a loyal paying customer for almost three years. No amount of phone calls or threats could get Vox to reconnect us within five days. We are still waiting.
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Replies (2)
Vox Telecom's replyOfficial
19 Jul 2021, 13:01Good day, Chrisna B
Thank you for your post.
Kindly note that the details of your complaint has been escalated for assistance.
We will contact you directly to assist with the resolution of your complaint.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been escalated for assistance.
We will contact you directly to assist with the resolution of your complaint.
Kind Regards,
Vox
Vox Telecom's reply19 Jul 2021, 13:01
Official
Good day, Chrisna B
Thank you for your post.
Kindly note that the details of your complaint has been escalated for assistance.
We will contact you directly to assist with the resolution of your complaint.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been escalated for assistance.
We will contact you directly to assist with the resolution of your complaint.
Kind Regards,
Vox
CB
Chrisna B's updateReviewer Update
19 Jul 2021, 13:07The issue has been escalated since at least Friday. The promise to escalate is meaningless. It is an admin problem, so someone has and is not doing their job.
CB
Chrisna B's update19 Jul 2021, 13:07
Reviewer Update
The issue has been escalated since at least Friday. The promise to escalate is meaningless. It is an admin problem, so someone has and is not doing their job.