RW
Rina W
1 reviews | Active since May 2022
14 May 2022, 01:24
No service from Vox with no feedback
I have been contacting Vox since Monday, May 9th, when my internet when down! Spend numerous hours on the phone with them and promises that supervisors and management will get back to me with no luck at all! No one at Vox can assist to fix my problem and it is now 4 working days without internet at home! This is absolutely not acceptable!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
14 May 2022, 08:21 Good day Rina W, Thank you for your enquiry. Kindly note that we have escalated your enquiry to our Support team to investigate. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply14 May 2022, 08:21
Official
Good day Rina W, Thank you for your enquiry. Kindly note that we have escalated your enquiry to our Support team to investigate. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's replyOfficial
17 May 2022, 10:04Good day, Rina W
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply17 May 2022, 10:04
Official
Good day, Rina W
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox