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MM
Mandi-Lee Maia

1 reviews | Active since Oct 2022

07 Feb 2023, 09:49

No service from Vox telecommunications

Once again I am having a terrible experience and receiving no response or resolution to my issue with Vox telecommunications. After sending numerous emails and receiving numerous ticket number's, speaking to various consultants and just being passed on ad nauseum, still no resolve. I am fed up and will be canceling my account today and signing up with a different service provider!

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Replies (4)
Vox Telecom
Vox Telecom's reply07 Feb 2023, 11:22
Official
Good day, Mandi-Lee Maia 

Thank you for your review. 

Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution. 

  We will provide feedback to you soonest. 

Kind Regards, 
Vox 
MM
Mandi-Lee Maia's update08 Feb 2023, 10:53
Reviewer Update
And it's over 24 hours and still no response or attempts to rectify the issue as promised. Absolutely shocking customer service.
MM
Mandi-Lee Maia's update09 Feb 2023, 11:34
Reviewer Update
Once again ticket number updated but yet no contact been made or issue been resolved??? Ticket number vox***4
Vox Telecom
Vox Telecom's reply15 Feb 2023, 15:35
Official
Good day, Mandi-Lee Maia
 
 Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
 
The hardware was booked back and the necessary amendments have been made on your Vox Account.
 
 An updated Statement has been sent to the nominated contact details on the account.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
 
Kind Regards, 
Vox